Video freezes

  • 1
  • Problem
  • Updated 4 years ago
The video freezes while the audio continues. If I rewind it it goes back to the video and then freezes in the same spot.
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  • annoyed

Posted 5 years ago

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Walter Pelowski, Customer Solutions Engineer

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Do you have a link to the video where we could look at it to confirm if the behavior is reproducible?  Is the video available external to your organization.

There are a number of things that could cause this depending upon the video format and type.
1.  Could be a problem with the video itself
2.  Possibly a problem on your machine with drivers (If it's an HTML 5 video playback)
3.  Could be something with the browser and the add-ins.  (Maybe it's Flash video and Flash is having problems.)

Overall, we're going to need more information in order to help you out effectively.  If you want to reach out to our Tech Support team at they will be able to help you out further and in a more-private support ticket.

Walter Mitchell Pelowski
Customer Solutions Engineer
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GoOfy Flan

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I'm having the exact same problem. The screen also goes black and I have to restart my computer. I recently had to reinstall the program after a virus infected my computer.(Windows 10)

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