Video from iphone converted with handbrake choking Camtasia 2019 when editing

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  • Updated 12 months ago
Hi Guys -

I recorded a few tutorial type videos on my iphone - 1080p 30fps - high efficiency (there is an option for most compatible which I have not tried.) The movie is copied over as a .mov - AND SINCE THERE ISN'T ANY .MOV support any longer - (Camtasia crew (Dave / Kelly) GUYS need to put this back.) - I need to convert with handbrake - web optimized all default settings. My 120MB file chokes Camtasia 2019 when editing on the timeline and causes it to stall, pause and sometimes just crash.

Any ideas on how to best work with video recorded on an iPhone?

Thanks All

Photo of Michael


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Posted 12 months ago

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Photo of AndrewParnall


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I have just produced a video recorded on my iPhone. I don't know if this was the best way to do it but after importing the mov media I noticed the playback was jumpy. I shared the file as a local mp4 (no smart player) deleted the mov media then re-imported the mp4. seemed to work ok after that.
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Joe Morgan

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Someone else had a similar problem recently.
Although he had converted his videos to a setting called proxy. That's what was creating his problems, and his videos didn't originate from an iPhone but they were 1080 P videos.
He converted them to high quality MP4 videos and that solved his problem.

I'm willing to bet that the web optimized settings you've chosen are creating the problem. Try converting it to a high quality MP4 and see if that will fly.

If that works, let us know for future reference.

Plus, a web optimized video is going to be a highly degraded video because it's designed to run on the web. It's file size is going to be small and not optimal for editing and reproducing.
Providing I'm fully understanding what you've done so far.

Regards, Joe

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Kevin Mojek, Employee

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MOV videos recorded on an iPhone should work in Camtasia. For MOV, what's currently supported for video are H.264 and PNG streams and, for audio, AAC and uncompressed streams. As far as I know, iPhones either record to H.264 / AAC or HEVC (aka H.265) / AAC. With 2018, import of MP4/MOV files with HEVC/H.265 streams is allowed but not officially supported.
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Kevin Mojek, Employee

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Sorry, this is not entirely accurate. HEVC/H.265 decoding is supported by Microsoft only on Win 10. For Windows 7 or 8, Camtasia will show the "unsupported codec" error upon importing files with those video streams.