Video is choppy and low quality

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  • Updated 2 weeks ago
I'm trying to record training modules. When I use the face camera from my mac within camtasia it becomes pixelated and blurry. The quality is terrible. Please advise what setting I need to change. I'll be uploading into youtube, using powerpoint as full screen and flicking between this and the built in camera. I have to use the preset region of full screen so my powerpoint presentation is visible. Please help 
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Michelle Louise Smith

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Posted 8 months ago

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Jay Versluis

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Hi Michelle,

it pains me to say this,  but the way Camtasia handles webcam recordings is... atrocious. It's the same in the Windows version. Although they claim that several webcams are compatible, Camtasia only manages to record the webcam either at a high resolution, but with a reduced frame rate (like 5fps), or you can record with a decent frame rate, but only at a reduced resolution. While that's adequate for stamp-sized insets, it's not suitable if you want to go full screen with your web cam. This problem is a known issue to TechSmith and will in all likelihood never be resolved. https://support.techsmith.com/hc/en-us/articles/115001000652-Camtasia-Windows-Webcam-Compatibility

There are two workarounds though:

Either, you can use an external camera (like a GoPro or an iPhone), then import the footage into Camtasia and sync it up. I do this for most of my pre-records. TechSmith even have an app called Fuze that's available from the App Store and Google Play. It allows you to connect directly to a mobile device and import footage via WiFi.

Or, you can use your webcam, but record it with a different application, such as OBS or Quicktime. You can set this to record in full screen from the camera (in good quality), then switch to Camtasia and record your screen with it. You'll have to import the OBS/Quicktime file into Camtasia afterwards and sync the two clips up, then start editing. In this scenario, make sure you do not record the webcam with Camtasia.

I know it's not what you want to hear, but it's the only way to work with webcams while retaining quality footage. It's been a tough thing to swallow for me too. While it does work, it's not how I prefer to work. If OBS and Quicktime can record from webcams in high resolution and high frame rates, why can't Camtasia?

Hope this helps!
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paulwilliamengle

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You may also want to send up a support ticket to see if there has been any progress in the last seven months. 

I guess the nuclear option is seeing if a trial version of screenflow works better and seeing if TS will refund your money for your copy of Camtasia. 

Cheers to Jay for saying so much more eloquently the thought processes I was working through. 
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Zack Herman

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Just did. Nothing. They recommend using QuickTime hah!
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Jay Versluis

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OMG, that’s crazy! It’s like they’re admitting defeat. Thanks for sharing that.
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Zack Herman

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8 months later, still no update, how sad.