Video Recovery

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  • Question
  • Updated 8 months ago
Is there any way to recover a screen recording? I closed my laptop to dock it and the recording stopped and there was an error. I couldn't capture the error message because it went away but it said something like the video abruptly stopped.
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Jonne Francis

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  • frustrated

Posted 8 months ago

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Photo of Rick Stone

Rick Stone

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Hi there

You may want to ping TechSmith Support to open a ticket. But my own guess is that if you opened SnagIt again and it failed to notice the unfinished video and offer upĀ  a way to open and recover it, you are likely out of luck.

Techsmith offers Support
https://support.techsmith.com/hc/en-us/requests/new
1-517-381-2300 or 1-800-517-3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday - Friday

Cheers... Rick :)