Video Recovery

  • 1
  • Question
  • Updated 2 years ago
Is there any way to recover a screen recording? I closed my laptop to dock it and the recording stopped and there was an error. I couldn't capture the error message because it went away but it said something like the video abruptly stopped.
Photo of Jonne Francis

Jonne Francis

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Rick Stone

Rick Stone

  • 6638 Posts
  • 3199 Reply Likes
Hi there

You may want to ping TechSmith Support to open a ticket. But my own guess is that if you opened SnagIt again and it failed to notice the unfinished video and offer upĀ  a way to open and recover it, you are likely out of luck.

Techsmith offers Support
1-517-381-2300 or 1-800-517-3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday - Friday

Cheers... Rick :)