Video Replay Freezes After 8 Seconds

  • 1
  • Problem
  • Updated 2 years ago
Hello,

I've noticed this issued for the past few weeks. When I use video in SnagIt and shared to screencast that process works. However, when I use the screencast link to access the video it always stops at the 8 second mark. Meaning, if I record my screen with video longer than 8 seconds it just stops.

Here's an example: http://screencast.com/t/bxIGxiGXTta7

I recorded that for 26 seconds, but the screen freezes at the 8 second mark and doesn't show anything that was recorded after that point.

Is there a setting I need to fix? Best way to contact me is via email, gregghawkins@gmail.com

Thanks in advance
Photo of Gregg Hawkins

Gregg Hawkins

  • 0 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of nina

nina

  • 1 Post
  • 0 Reply Likes
I have the same problem!
Photo of Joe Morgan

Joe Morgan

  • 5705 Posts
  • 2965 Reply Likes
If it were me. For now, I would produce the video with SnagIt and upload the video to screencast manually.

If that works I would contact support and see what they have to say about this.

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe