Video still does not work

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  • Problem
  • Updated 1 week ago
Video does not work  despite upgrading to Snagit 2019.  Microsoft Windows 10. Does anyone have a solution as all I get when I frame the video and then press the red button is a black scree with 'Initializing' on it?  
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peter.natt

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  • Fed up.

Posted 1 month ago

  • 2
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Joel Nye

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I have no solutions to Snagit sorry to say that is why I deleted it. Program sucks.
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Heather Ceana

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I don't see the beta testing by them that they should be performing. They seem to feel their users are their unpaid testing team. SnagIt used to be really good. Too many bugs in the recent versions.
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Olaf

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I believe it is since the last Windows 10 update
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Ed Covney

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Can each of you specify what hardware/OS you are using? CPU, video card, amount of RAM (static & free after boot), OS & build? Task Manager : What apps are opened before you  try to launch any program. Maybe there's a common thread in there somewhere, maybe not.
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peter.natt

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Many thanks for your reply.  I am using a powerful desk top computer, Windows 10 Operating System which is regularly updated.  As regards CPU, Video Card, amount of Ram (Static and Free after boot), I do not know.  No other softwares are opened apart from Microsoft Windows 10.  I will try to get the above information and advise accordingly.

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Joel Nye

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Get your money back. program sucks.
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Ed Covney

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Joel - I've been a Tech Smith user for about 10 years and have never had a problem with either Camtasia or Snagit. I'm always virus and malware free, are you? I have lots of RAM, do you? I make sure my Windows, Office and other apps updates complete without a hitch, do you? I make sure 3rd party services that I don't need or use, are never started, do you? How many necessary Windows 10 services fail to start at boot up, I have zero, do you? 
It sounds like you don't know much about your hardware nor are interested in knowing.

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Ed Covney

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Rick, Joe -
I am a Windows programmer.  Yea me. By default, if I create a program with ONLY a windows platform in mind, life is really easy. If I "try" to create a program that  I can compile to "windows, "IOS" and/or  UNIX, well life doesn't goes hither and yon .
In my opinion, TS will continue to have HUGE problems until they embrace compilers that are PLATFORM specific, period. Maybe in another 20 or 30 years we will hear of a single compiler that can handle many OS's, but I'm 70 and tired of waiting
Regarding my previous posts, this subject, TS is hiring way too many novices - IMO.
Joe: "My theory? They share the same datastore." No, they're making programming 101 errors - NEVER define your data spaces.!    LET the OS handle it.

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Joe Morgan

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Never define your data space. Actually, with the newest versions of SnagIt you can choose where the data store is stored. So I think you could avoid conflicts strictly with the newest versions. I assume that's what you were getting it? I'm just trying to establish if you are agreeing that the Datastore is the problem? Because to me it's the glaring issue.

And to expand on the problem/issue. I think if they opened it up and allowed people to run two instances of the newer versions. Because of the potential for Datastore conflicts. This could invite a boatload of unintended tech support tickets. From people running two versions of SnagIt, mismanaging their Datastore's. Giving TechSmith's tech guys more headaches than they know what to do it.

The number of potential scenarios where things could go wrong are endless. And I can honestly say in this particular situation. If the decision were up to me, I would choose to keep things as they are and not rock the boat. Provided it is in fact, that intertwining of the Datastore is the crux of the problem. From what I've read in this thread. It seems like TechSmith doesn't want to let us in on their side of the story?
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Luke Griffioen, Employee

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I can't speak for the windows side, but on the mac side, we have full separation in the data store between versions of the editor. The problem comes in with the helper app. First, it would be confusing for users since the last 3 major versions look identical. Second, if you have keyboard shortcuts for capturing, it's uncertain which one will kick off the capture, or you might get 2 captures simultaneously which would be a bit strange.
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Joe Morgan

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Hey Luke,
appreciate the feedback. I can't speak for the Mac side. Because I'm a Windows user. However I can assure you that if the datastore is stored in the same place on a Windows computer. All versions of SnagIt share the same Datastore. If I took a screenshot right now with this webpage using SnagIt 2019. Then opened SnagIt 11 which is currently on my computer. This webpage would be on the canvas in SnagIt 11. That being said.

I think just because the last three major versions look identical is a weak argument for not allowing two versions to run simultaneously. I understand where you're coming from. But you could also rearrange the toolbar, use one with the light theme and one with the dark theme. Simply be consciously aware of what you're doing and use both applications.

As far as hotkeys go. We all know how to reassign hotkeys. And who needs to run 2 instances of capture  at the same time anyway? I think the goal here is to run two editors simultaneously?

I still haven't figured out what's the point in running two instances of SnagIt in the first place?
I'm just entertained by looking at the technical aspects of it. This is the first time I ever asked myself. WHAT'S THE POINT?

What exactly is the purpose in in running two versions at the same time anyway?
(Edited)
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Ed Covney

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Joe, 
I agree, there's no point to running two instances of Snagit v.X. 
There is, however, an obviously good reason for being able to  install two versions and access either, just not simultaneously. If X is screwing up,  I'd bet most users would at least like to revert back to a previous version at least until  X gets fixed. 
(Edited)
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Joel Nye

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I know my hardware very well. I am running a Mac Pro and I am telling you it does not work on my Mac. I am not interested in any more help on the Snag issue. It sounds like you brag quite well thats good and you don't have my trouble and probably could not even help so thanks any way.
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Joel Nye

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Well i had problem with Windows also. I purchased Snagit 12 awhile ago and I expect it to work today but its not allowed by snagit. I did not know i was just talking to Mac users in the first place. Sorry if that bothers you. You all seem to have a problem with this program so have fun with it.
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Luke Griffioen, Employee

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Hi Joel,

What version of Snagit Mac are you running? We just released updates this week (2018.2.5 and 2019.1.0) that have much improved audio capture, which should improve video stability as well.
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peter.natt

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Thank you for your message.  I am using Snagit Version 2019.1.1  64 Bit  Build 2653  04/12/2018.
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Luke Griffioen, Employee

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Hi,Do you mean 2018.1.1? 2019.1.1 doesn’t exist yet.
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peter.natt

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I do apologise it is 2019.1.0 64 Bit Build 2653 04/12/2018.