Video still does not work

  • 2
  • Problem
  • Updated 3 months ago
Video does not work  despite upgrading to Snagit 2019.  Microsoft Windows 10. Does anyone have a solution as all I get when I frame the video and then press the red button is a black scree with 'Initializing' on it?  
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peter.natt

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  • Fed up.

Posted 4 months ago

  • 2
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rumplesteel

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I have no solutions to Snagit sorry to say that is why I deleted it. Program sucks.
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Heather Ceana

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I don't see the beta testing by them that they should be performing. They seem to feel their users are their unpaid testing team. SnagIt used to be really good. Too many bugs in the recent versions.
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Olaf

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I believe it is since the last Windows 10 update
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peter.natt

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Many thanks for your reply.  I am using a powerful desk top computer, Windows 10 Operating System which is regularly updated.  As regards CPU, Video Card, amount of Ram (Static and Free after boot), I do not know.  No other softwares are opened apart from Microsoft Windows 10.  I will try to get the above information and advise accordingly.

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rumplesteel

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Get your money back. program sucks.
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rumplesteel

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I know my hardware very well. I am running a Mac Pro and I am telling you it does not work on my Mac. I am not interested in any more help on the Snag issue. It sounds like you brag quite well thats good and you don't have my trouble and probably could not even help so thanks any way.
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rumplesteel

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Well i had problem with Windows also. I purchased Snagit 12 awhile ago and I expect it to work today but its not allowed by snagit. I did not know i was just talking to Mac users in the first place. Sorry if that bothers you. You all seem to have a problem with this program so have fun with it.
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Luke Griffioen, Employee

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Hi Joel,

What version of Snagit Mac are you running? We just released updates this week (2018.2.5 and 2019.1.0) that have much improved audio capture, which should improve video stability as well.
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peter.natt

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Thank you for your message.  I am using Snagit Version 2019.1.1  64 Bit  Build 2653  04/12/2018.
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Luke Griffioen, Employee

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Hi,Do you mean 2018.1.1? 2019.1.1 doesn’t exist yet.
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peter.natt

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I do apologise it is 2019.1.0 64 Bit Build 2653 04/12/2018.