Video with Closed Captions not displaying CC when uploaded to VLE - It worked in version 8 but not in version 9.

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When I publish my camtasia recording with Closed Captions they do not show when I upload the MP4 file to my VLE (moodle).  Any ideas what I can try?  It was working fine with Camtasia 8.

Many thanks  Denise
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denise.eglinton

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Posted 1 month ago

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Rick Stone

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Hi there

Have you changed what you do when using the newer version? I ask, because it sounds like all you are doing is uploading a single MP4 file. When working with moodle, you should have a zip file containing the MP4, the captions file and several other files.
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Joe Morgan

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It's safe to assume you know what to upload to moodle. Considering you've done it in the past. I've never worked with moodle, so I have no specifics to offer.

Other than contact support.
There quick to respond and should be able to sort this out.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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denise.eglinton

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Hi,
Thanks for your replies, we got it sorted - there was an issue with the Script and Skins folders.

Many thanks

Denise