video doesn't play on Internet explorer

  • 3
  • Question
  • Updated 6 years ago
  • Answered
My video plays on chrome and firefox but not Internet Explorer iPhone or Android even though I did it in MP4
Photo of VideoManager


  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 3
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1444 Posts
  • 419 Reply Likes
Official Response
To get playback to work across all those browsers and devices, you need more than just the MP4. You also need a player that is able to play the video.

Some browsers support MP4 files through the HTML5 video tag. Other browsers use the Flash Player to decode MP4 files. The iPhone has support for MP4 video, but any interactivity requires an app (yes, we have a free app for this). The iPad is similar, except that in-browser video is allowed, and an app is not required for interactivity. Newer android devices have the same hardware decoding for MP4 video that the iPhone does, and can support MP4 video through HTML5.

The good news is that Camtasia Studio 8 includes a player that does all this for you. We call it the TechSmith Smart Player. It's been developed to enable video playback, plus as many features as the platform or device will allow.

The simplest way to use this player is to use the "Share to" option when you produce from Camtasia Studio 8. This option will produce your video to MP4, and upload the resulting file to, where we host the TechSmith Smart Player. You will get a URL that you use to share your video. You can also use the embed code to embed the video into a page on your own site.

If you wish to host your own video, you can do that too. This is more advanced, but the basic steps are:
1. Produce to a clean folder using Camtasia Studio 8 using one of the presets that includes the video player. Alternatively, you can use Custom settings > Flash > Produce with controller. This gives you the video, plus a set of files that implements the player.
2. Upload all the produced files, including the skins and scripts subfolders, to your web server.
3. Link to the HTML file (not directly to the MP4) from another page. Navigate to the URL of the HTML file in order to view the video.
4. If the video does not play, ensure that the MIME type for MP4 has been set for the web server. Instructions for this can be found here:

Hope this helps.