Video keeps crashing when producing

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  • Updated 1 year ago
Video keeps crashing when producing

Hello,
I made an intro video for my school approx. 14 minutes long.
So far I have tried 14 times and almost everytime I tried to produce it it crashed somewhere around 25,4%
It finished once.. but I had to edit some things and ever since camtasia has not been able to finish the production.
Incase it is important these are my specs:
Camtasia 30 day trial
Core I7 3630QM 2,4ghz
Nivida Gefore GT 650M 2gb video card.
8GB RAM
Can anyone help me out please?
Thanks in advance.

Edit: I tried making it in different qualities too, mp4 with video player up to 480P and 720P.
I even tried producing it with custom settings.
I also tried updating camtasia, and updating xvid as windows suggested.. but nothing
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john casey

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Posted 6 years ago

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Logan S.

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Hey John,

Sorry to hear about that. It seems as though the specs for your computer would be more than capable of rendering that video. First thing to check is make sure your destination drive where you are rendering the video to has plenty of space. If you are rendering to a drive that doesn't have enough room for your video, it could hang up like this. Also, make sure you are producing locally, and not to somewhere like Dropbox.

Let me know if these things don't work for you, and we can figure something else out!
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john casey

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Hey Logan,

Thanks for your response( way faster than on camtasia's own forum I might add)
I am rendering my video to my desktop, which would be the C drive which has 511GB left so that can't be it.
I haven't used dropbox in for ever so that isn't it either, I did try sharing to screencast by the way, but it got stuck on 25,4% as well.

Not sure if this helps, but the following things might cause it (not sure though):
- I converted cam recorder video files into .avi
- I used some effects of windows movie maker, and saved those video files as .mp4 and used those in camtasia
- For some reason a small part in my video shows as a black screen, even though I can hear audio.
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kevin green

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I too had the problem when producing. I set it to custom settings and chose AVI. The size is usually 1 gig to 5gig. Then I change it back to mp4 using wondershare video  converter. It is a pain I know, but it works.


(Edited)
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Logan S.

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Hey John,

Would you be willing to send your whole project over to me, and let me see if I can render it? That might get this taken care of the quickest for you.
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Albert Zuqolli

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Hey Logan could you do the same favor for me please! i would really appreciate it as im having the same problem :/ ! could i possible send you the zip file ? Plus my project isint too big so it wont be hard ?
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Statistical252

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Hey Logan,
I also have the same problem and i will send it to you. please try to render it. it would be very helpful. thnx. sorry for my bad english
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Azure Cresent

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Can you help me too please? It crashes at 92-98% so I have to wait like 3 hours before retrying. I asked a friend to try and sent her all the files but it crashes for her at 2%...
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Rick Stone

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Waiting three hours? Does that mean the render takes three hours to reach the 92% point?

If that's the case, I might suggest selecting perhaps half the video and rendering half.  Then select the second half and render that. Then try creating a larger video that is composed of the output from the two renders. 

What are the specs of your computer and the video? Video size and duration, computer memory, processor type, etc.?

You might also consider filing a support ticket using the link below:

https://support.techsmith.com/hc/en-us/requests/new

Cheers... Rick :)
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Kaitlyn Sinikka Mantle

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How do I create the larger video from the two?
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john casey

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Sure no problem, but wouldn't you need all of the video and audio files that I used as well?
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Logan S.

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Hey John,

In Camtasia click File-->export project as zip (include all clip bin items) and send me that zip. Please note that I need the zip file and not just the .camproj file in order to open up the project successfully on my computer.

You can upload the file through this service: http://tinyurl.com/support-upload

Please select "Logan S" as the recipient so that the file will be sent directly to me.

Last, be sure to post back here to let me know that the file has been uploaded.

Please let me know if you have any questions.
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Lewis Dimitropoulos

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Would it be OK if you did this for me?
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john casey

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Alright, Followed your steps, but it's going to take approx. 3,5 hours :\
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Logan S.

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No problem, John. It should pop right into my email when it's finished, and I'll be in touch!
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john casey

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Ok great thx,

Could you also look at why this small part of my video shows a black screen? all I did was shorten that particulier video part

Its somewhere around 1minute 40 seconds ( the german class)
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john casey

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Hey Logan,

It's been uploaded.
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Logan S.

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Hey John,

I have the file, and I'm downloading it now. It's going to take a bit, but I will be in touch as soon as I have an update for you! Thanks!
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Tony Sesek

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Hello!
I sorta have the same problem as well as John here...
I've tried multiple times to render/produce, but it never works!
I have more then enough space to put it all.
Here are my specs:
Windows 8 Homesomething 64-bit
Intel (R) Core (TM) i7-3632QM CPU @ 2.20GHz
8gb Ram
603GBs left on C:\

I freshly rebooted and it's still not working. :/

EDIT: It also crashed sometimes when I watched it in the preview...
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Zair Hamza

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me to the same problem
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john casey

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''EDIT: It also crashed sometimes when I watched it in the preview...''

Same here
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Tony Sesek

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Ah, that sucks. :/
I hope someone can help me as well
Because this is the first time that's happened to me.
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Tony Sesek

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http://www.screencast.com/t/iDCrhppeO26
And to keep Camtasia from crashing. I have to go back (As shown...) so the "corrupted" video won't play and crash it for the umpteenth time.
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Logan S.

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Hey John,

Can you send me the file German 22-3-2013.AVI separately please? That would be great! Thanks!
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john casey

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Hey Logan,

That file has been uploaded;)
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Logan S.

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Thanks, John. I wasn't able to get around the issue you were seeing. I've sent this up the chain to a senior support tech, and I'll keep you updated as soon as we have some info for you!
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john casey

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Alright thanks for your effort so far!.

I hope the issue will be resolved within 11 days though, because then my license will come to an end, and I'll be needing that video by then for school.
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Logan S.

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Hey John,

Good news! They figured out it was a codec issue, and sent it back to me to fix. Here's what I did to fix it. I took all the AVI files, ran them through Handbrake to convert them to MP4's. I than updated each file in CS8 for the camproj file. I produced it out, and it works great! I have the mp4 here. Do you want me to email it to the email that you used to send it to me?

Thanks!
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OT

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After wasting around 4 hours fiddling with settings, I finally found this post and it fixed the crashing issue. FYI, I was using .mov files from a Canon DSLR.
I encoded them to .mp4 and then I was off to the races.

Found this nice video that explains some Handbrake settings.
https://www.youtube.com/watch?v=i3nQXZWre1E

Hope this help other people! Camtasia should really make the Handbrake suggestion more often.  Maybe add it to the https://support.techsmith.com/hc/en-us/articles/203729538-Camtasia-Windows-Crashes-locks-up-during-p... page.
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OT

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I spoke too soon. It exported once, but then it continued to fail after that. When I rebooted, I got a BSOD - haven't seen one of those in years.

Disappointed. Will be seeking alternative video editors.
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john casey

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Hey Logan,

Great, I hope it will work now!.
Yes you can send it to that e-mail
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john casey

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Yup the video is playing just fine now!

Thank you
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john casey

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Hey Logan,

I didnt know how to PM you so I just made another post here.
I showed my video at school today,and turns out I have to edit some things.
Could I send the final project to you again, so you can work your magic:p?

Thanks in advance.
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Logan S.

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Hey John,

You should be able to do everything on your end that I did. Take the new mp4 and insert that onto your timeline, and you should be able to make any edits you need to. If you need to add new clips, avi's, make sure to download Handbrake, and run them through that program first. It will re encode them, and clear up any issues you were seeing.
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charlexia witcher

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Hey my group is having trouble rendering our video in camtasia. Do you think you could help us ?
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john casey

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Ah oke great I hadn't thought of that.
Also question off topic, as you may have seen in my video a lot of parts of the video showed in a very low resolution , due to the camera we used.
Can I get these parts of the video in fullscreen, without getting large heads and bodies if you know what I mean?
I've been trying but I couldn't pull it off
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john casey

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Hey Logan,

I am still running into some problems, is there any way I could PM you, because this video needs to be shown at a conference at my school tomorrow evening.

Thanks in advance.
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Logan S.

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Hey John,

As far as those clips that are a little blurry, due to them being shot with a different camera, at a different resolution, there isn't much you are going to be able to do. I'd recommend taking a look at this video about zooming: http://www.techsmith.com/tutorial-cam...

Hopefully that will help. You can shoot me an email at l.schultz AT techsmith dot com with anything else you need!