Video keeps crashing when producing

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  • Problem
  • Updated 1 year ago
Video keeps crashing when producing

Hello,
I made an intro video for my school approx. 14 minutes long.
So far I have tried 14 times and almost everytime I tried to produce it it crashed somewhere around 25,4%
It finished once.. but I had to edit some things and ever since camtasia has not been able to finish the production.
Incase it is important these are my specs:
Camtasia 30 day trial
Core I7 3630QM 2,4ghz
Nivida Gefore GT 650M 2gb video card.
8GB RAM
Can anyone help me out please?
Thanks in advance.

Edit: I tried making it in different qualities too, mp4 with video player up to 480P and 720P.
I even tried producing it with custom settings.
I also tried updating camtasia, and updating xvid as windows suggested.. but nothing
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john casey

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Posted 6 years ago

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john casey

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Problems fixed, topic can be closed, thanks Logan!
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Albert Zuqolli

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Hey Logan could you do the same favor for me please! i would really appreciate it as im having the same problem :/ ! could i possible send you the zip file ?
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Nadia Munro

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Hey I'm wondering if there is a potential SOLUTION for this - I can see that the Camtasia folks are eager to get videos rendered successfully by doing it for their end users but I'm not clear why the problem persist. I am having the same issue (constantly freezing/crashing while rendering) and my computer is more than capable of managing the file size. Any fixes perhaps being introduced?
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Dave O'Rourke, Senior Software Engineer

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Nadia,

We absolutely add fixes when a root cause can be identified.  If you're working with our TechSupport staff, we may ask for your project so that we can understand what is causing the issue, and so we can improve the software.  Sometimes, during the investigation of the issue, we're able to produce a project when the customer cannot.  When this happens, we try to share this back to the customer, because having the video can help with a deadline, or may be a workaround that helps get you unstuck.

If you haven't done so already, please visit http://support.techsmith.com and open a ticket with our TechSupport staff.  This service is free, and it's the best way for us to help you.
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Krishen Soogumaran

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Hello, I'm having the same problem with exporting as other people have complained , is it possible i send some of your staff the file to be exported, cuz i really need it for school asap. Ps: I'm using Camtasia trial
(Edited)
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kayakman, Champion

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most production failures are caused by corruption in project; try this technique to see if you can locate the issue ...

http://cookbookplus.com/Temp/TechSmith/HowTo/HowToLocateAndFixProductionFailures/HowToLocateAndFixProductionFailures_player.html
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Rick Stone

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Digging the "divide and conquer" approach! Nice job!
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Erik Karlsson

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Hello,

I have tried to produce and share a project via Google Drive to a friend (Was helping him to edit) 
But everytime I try, it loads up to about 4% and then Camtasia crashes. I have tried closing all of the open programs/windows except Camtasia, but it still doesn't work.

Could you guys help me out?
Thanks.
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Azure Cresent

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I have had the same problem. What I did to get around it is break the video into pieces and export them. Then put them into movie maker and export the full video
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Rick Stone

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Produce on the local C drive. Then copy the produced output to the Google drive?
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kayakman, Champion

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@Erik ...

did you try the suggestion in my post from 12 months ago?

also, you can use the Library to break the project into small section, edit each separately, then reassemble in Camtasia, and produce a final composite project 

but regarding your production failures, more details here might help us point you in the right direction

if you need tutorials on how to use the Library, these might help [start with #6] ...

Using The Library
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Scott Schmerer, Senior Software Engineer

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Hi all

We want to thank you for your patience while we worked to improve Camtasia. Camtasia 9 is a 64 bit application and that has substantially helped us to improve performance, stability, the ability to work with more complex projects, and allows Camtasia to take advantage of more resources if you have a more powerful machine.  Most of these benefits will still only be noticeable on stronger machines (see our system requirements). Video editing and rendering is a very computationally intensive process unfortunately.

We have found having access to more computer resources has resolved many of the issues we saw in version 8.x, especially when working with large video files. We don't expect this to fix codec issues, but if the productions were failing due to file becoming too large, being a 64 bit application has helped in a lot of those cases.  If you're running 64-bit Windows, you can download the free trial here.

Please feel free to post your feedback and feature requests here in our Community forums and remember, all technical support-related inquiries should be directed to our dedicated Technical Support team at https://support.techsmith.com/


Apologies for the inconvenience and the wait,

Scott Schmerer

Senior Software Engineer, Camtasia Windows

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renharp

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Hello, I have been having the same problem.  I'm trying to make a video from game recordings, and so far only one has been able to render.  All the others crash during the rendering, and it freezes the whole computer and I'm forced to hard shut down, some 5-6 times now.
I'm working with mp4, and the videos are only a few minutes long.  My C drive where I'm rendering has plenty of space, and it's locally.  I'm using Camtasia 9 purchased.  I get no errors of "stopped working" or anything else, it simply freezes.  And I have... a VERY POWERFUL machine (a gaming rig).

Also, the entire project gets deleted and I had to recreate the project again.  To avoid this, I had to close Camtasia, make sure I saw the project in the folder, opened it again, and tried to render.  It crashed, but the project was not deleted.
(Edited)
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Jason Mayfield

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SOLVED CRASHING - Well, sort of.  

I also was having huge problems with Camtasia crashing while rendering.  I ended up narrowing down all clips and annotations to find the problem.   The problem was happening with annotations that had zoom effects on them...  I removed the zoom effect and BOOM!! Problem Solved.  
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renharp

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I had no zooms at all, so that was not the problem, or at least not the root of the problem.  The only effects I had were fade in and fade out.
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akwuderaja

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I think this issue is with some computers; maybe the os, video card or something.
When I move the files to my older and poorer PC, it produces fine but won't produce on my core i7 8gb ram PC and I remember it worked on this new PC when I was running windows 7 but started when I upgraded to windows 10.
(Edited)