Video run too fast

  • 7
  • Problem
  • Updated 1 year ago
These two videos below I posted today run too fast, both with Mozilla Firefiox and IE.
There seems to be something wrong somewhere.
Please let me know.

http://www.screencast.com/t/540hG2ikx

http://www.screencast.com/t/vksOb7bIWYk
Photo of pierre.becquart

pierre.becquart

  • 5 Posts
  • 0 Reply Likes
  • sad

Posted 8 years ago

  • 7
Photo of Chris Geiersbach

Chris Geiersbach

  • 34 Posts
  • 4 Reply Likes
Hi Pierre,

Can you provide more information about what you mean by the videos running too fast?

I played them in both IE and Chrome and they seem to play fine for me. The first one is 2:50 and the second is 3:41.

Thanks,
Chris
Photo of pierre.becquart

pierre.becquart

  • 5 Posts
  • 0 Reply Likes
Hi Chris,

The good news is that you (others) can watch it at a normal pace.
So I retried myself hoping the issue would be "auto-solved".
Bad news n°1 is that it is not when I try to watch them on my machine.
They both run from the beginning to the end in say 3 secs max. with no audio.
So it isn't a bit too fast, it is flashing fast ;-))

Bad new n°2 is that I wanted to take a record with JING for you to see.
Bud it won't do it and send me an audio error message (no sense because settings are mic off) preventing me to save the record.

I'm sure you have an idea.
Friendly from Belgium
Pierre
Photo of Chris Geiersbach

Chris Geiersbach

  • 34 Posts
  • 4 Reply Likes
Hi Pierre,

I am unsure what might be going on with this, since I can't reproduce the behavior on my end. If you are still experiencing this issue, I recommend contacting our technical support directly at http://techsmith.custhelp.com/app/uti...

Thanks,
Chris
Photo of jared bartholomew

jared bartholomew

  • 3 Posts
  • 0 Reply Likes
I have the same problem. My video from my screencast is extremely fast. A video that should have taken 90 seconds to play, played in about 30 seconds.
Photo of Chris King

Chris King

  • 1 Post
  • 0 Reply Likes
I just did a careful test. My videos run about 4 times normal speed. I don't see any settings for this.

I just created a 20 second video but the final product after saving comes out to 5 seconds.
Photo of weelassie

weelassie

  • 3 Posts
  • 0 Reply Likes
I have the same problem and think it might be caused by the Flash plugin, as playback is normal in Chrome but fast in IE/Firefox. I'm on a work PC and my IT dept installed Chrome as a workaround for ongoing problems with the Flash plugin in IE/Firefox (I also can't watch some YouTube videos or access streaming audio on sites like Naxos Music Library).

The video I'm having this problem with is:
http://www.screencast.com/t/vwJ6a0ut
Flash plugin on IE 9 is version 11.8.800.94
Photo of Chris King

Chris King

  • 1 Post
  • 0 Reply Likes

7 months later and this still does not work for me. I now have IE 11 on Windows 8.1 and same issue. 4 times too fast. I happen to now have Chrome and same in Chrome--4 times too fast. I guess it is free so nobody cares and I don't need videos enough to want to get the paid version--not that I would shell out money if I don't see this flash issue addressed.


(Edited)
Photo of Maria

Maria

  • 1 Post
  • 0 Reply Likes
Does not work for me  either
Photo of Brian Bennett

Brian Bennett

  • 82 Posts
  • 6 Reply Likes
I just took a look at the link you posted (viewing in Chrome on Mac, M34) and didn't have any problems with the video playing too fast. Could you confirm that this is still an issue? It is something we definitely want to address if it still isn't working for you.

-Brian
Photo of weelassie

weelassie

  • 3 Posts
  • 0 Reply Likes
Yes, I still have the same problem. As previously mentioned it works fine for me in Chrome (on a Windows 7 PC) but playback is very fast in IE 9 and Firefox 28. Flash plugin is now version 12,0,0,44.

Here's another video I made which has the same problem for me.
http://www.screencast.com/t/xClrwuoAtF9



Photo of jared bartholomew

jared bartholomew

  • 3 Posts
  • 0 Reply Likes
just curious, do any of you have VLC media player?
Photo of weelassie

weelassie

  • 3 Posts
  • 0 Reply Likes
I don't have VLC on the PC I recorded the screencast or tested playback from.
Photo of jared bartholomew

jared bartholomew

  • 3 Posts
  • 0 Reply Likes
here is an example video for me. This video should have taken longer than 8 seconds http://screencast.com/t/z1vbaC5PZ2i
Photo of Cody Bennett

Cody Bennett

  • 1 Post
  • 1 Reply Like
For what it's worth, I was able to work around the issue by using an alternate microphone for the recording. (went from mini-stereo to usb headset mic). 
Photo of Andrew Furmanczyk

Andrew Furmanczyk

  • 1 Post
  • 0 Reply Likes
Same issue for me. I tried to show a UX to my developer, but the video went so fast that the problem was unseeable...
Photo of Jonathan George

Jonathan George

  • 1 Post
  • 0 Reply Likes
Same here---I am guessing it has to do with playback speed.  Im somewhat new to this so I will do some digging.  Anyone has any tips on how to adjust playback speed (to normal), please post.
Photo of martin.velicky

martin.velicky

  • 1 Post
  • 0 Reply Likes
Same here (MAC). When I'm recording with JING on Windows it records fine. 
Photo of Robert Castles

Robert Castles

  • 1 Post
  • 0 Reply Likes
Cody Bennett's solution to use another microphone worked for me.  
Photo of parkerwp

parkerwp

  • 1 Post
  • 0 Reply Likes
I just had this issue as well on version 13.1.5. Win 10 Pro on a Surface Book 2 with all updates audio recording through a Logitech Web Cam 9000. Interestingly enough, I keyed in on a VLC question and when I ran the .mp4 with VLC and played with adjustments and effects, it is barely legible.
  1. Slowed playback significantly ~3.5-4x (Biggest Difference)
  2. Adjusted Pitch to -12.0 semitones (Biggest Difference)
  3. Adjusted Equalizer to Full Bass
  4. Stereo Widener 1.0 Dry Mix, Delay Time to 100.0ms
Still sounds digitized as if the sound capture was missing lower tones and as if only 1 of 4 sound samples actually got recorded. Almost as if only the top of the sine wave was being captured.

And on play back it seems like the video is getting compressed to the compressed sound track. Do these software playback devices synchronize to the sound track rather than the frame rate of the video?

Maybe some of this helps the engineers figure out what the heck is going on since 6 years later, this is not fixed.

Bummer is I was recording a meeting so I could review and clarify my notes.

Caveat. I am not an sound engineer nor do I work in the industry. But I do play around with my home theater (living room) sound a bit. So my terminology is probably off.
Photo of brianne

brianne

  • 1 Post
  • 0 Reply Likes
I just had the same issue too! Does anyone have any idea how to fix? 

https://www.useloom.com/share/6979dc7fbfa1459c9ffaddc3f4ab32ee