Videos created in Camtasia 8 refuse to play

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  • Updated 6 years ago
Just updated to Camtasia 8. Why are videos displaying the message "we are unable to connect to the content you've requested. We apologize for the inconvenience" when I try to play them?
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Chuck Frey

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Posted 7 years ago

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Ken Schleede

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Excellent Zohar ! I had the issue of the files working locally but not on my IIS7 server. Added the Mime type in IIS Manager by using "Type ".mp4" as the associated extension and "video/mpeg" as the content type." and it works fine now. THANKS !
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David

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I get this on files burned to disc! How do we clear this error:?
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Salim kl

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May anything problem in setting
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Salim kl

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Contact with search box
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Bill Myers

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There is an easy solution to the problem. A minor change the player-min.css and the problem goes away.

I show how to do this in the video at http://www.bmyers.com/public/solve_the_Camtasia_8_Security_Warning_problem.cfm

Bill
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David

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Glad you got it working Bill!! Thanks for the mention in your article.
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Chuckie Love

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Zohar has the best solution for IIS users:

In Internet Information Server (IIS) add the following mime type.

Type ".mp4" as the associated extension and "video/mpeg" as the content type.

MPeg 4 is a new file type for video.
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Sachiko Goodyear

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You know what? I had this problem too. I'm on Windows 7, rendered to mapped drive, then tried to my desktop and then got frustrated, shutdown my computer and walked away.

It's fixed now. I restarted, re-rendered to a new folder and it works now! Unbelievable.
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Austin

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I've done a search of the TechSmith site (as well as a general Google search), but can't seem to find anything related to my specific error...

I previously had the IIS MIME Type issue discussed here, and once I added the "mp4" MIME Type to IIS7 I was good to go in terms of playing the training videos we've created and posted on our company's intranet server.

The last hurdle for us to get over is the following error message received when a "quiz-type" video is played, just after a user enters their name and e-mail address at the prompt:

"We're sorry, a network error has prevented the quiz from loading. The video is available to view. To try and reload the quiz, refresh the browser page or check your network connection."





I've done all of the things recommended in the error message (i.e., reload page, check network connection), but can't seem to get past this error. I even tried posting the video files to a public-facing web server, where I have a few web sites hosted. Again, all the normal videos play just fine, but any that have quizzing functionality yield the error message above.

Can anyone please offer some insight or a solution? This is quite frustrating, as it's the last little "snafu" we need to deal with before making our training videos available.

Thanks in advance!
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kayakman, Champion

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quizzing works fine for me, and I cannot reproduce your issue

suggest you contact tech support and log a case

https://support.techsmith.com/anonymo...
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Austin

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Success!

Just a dumb move on my part: When I copied the files generated by Camtasia to my web server, I neglected to also copy the "easyXDM.min.js" and "json2.js" files located in the "scripts" subdirectory.

With all "non-quiz"-type videos, it seems that these two files are not generated. My process had been to just copy the "scripts" files from previously-generated videos to any new video's location on the web server, then copy the new video's generated files (minus the "scripts" and "skins" subdirectories).

So, placing a copy of the "easyXDM.min.js" and "json2.js" files in the "scripts" subdirectory of the web server did the trick.
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Shelli Godfrey

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I already posted in another problem but it is identical to this one (originally). https://feedback.techsmith.com/techsmith/topics/error_message_we_are_unable_to_connect_to_the_conten...

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