Vimeo upload quality is terrible - I've tried everything!!

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I'm having issues with uploading to Vimeo. I've tried uploading directly to Vimeo and I've tried producing then downloading the mp4 file, about 19 different times all with different settings - then manually uploading to Vimeo. I CANNOT get my videos to play in HD in Vimeo no matter what I try. There is no HD setting on my Vimeo videos - just a gear icon for quality and I always try to play in the highest quality.

I've spent countless hours over the last several days trying to figure this out. I've tried every recommendation from every tutorial I can find anywhere online. I'm beginning to think that it's impossible to create a screenshare video with the Camtasia 8 screen recorderd and upload it to Vimeo and have it play crisp and clear (HD).

Perhaps my old version of Camtasia 8 is the issue? Or the fact that I'm on a Vimeo Plus account rather than a Pro account? If I knew that paying for an upgrade in either case would remedy my issue - I would do that instantly. But I haven't found any clear validation anywhere that states that I need an upgrade in either case in order to get crystal clear video playback quality on Vimeo for my screenshare videos.

Please don't share with me different bitrate or quality specs that I need to set when I produce. I've literally tried everything already. It must be something else. The mp4 file that I produce then download plays perfectly clear on my default Windows video player - but when I upload the exact same file to Vimeo - it's blurry. Especially noticeable in the full screen version of the video. Note: I also tried uploading to YouTube and got the exact same result.

Any help would be greatly appreciated!!
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matt76allen

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Posted 5 months ago

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kayakman, Champion

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recommend you contact free tech support about this issue
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Joe Morgan

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Did you see my previous post? https://feedback.techsmith.com/techsmith/topics/vimeo-upload-not-recommended-compression-quality?top...

So, you shouldn't have any problems uploading decent looking videos to Vimeo using Camtasia  8.
There's a minor lose of color richness when rendering to the setting I will be providing you below with a 1080p video from a Nikon DSLR camera in this instance.

When I place the  original video in one player side by side with the rendered one you can see the difference.But that's the only way to tell really.If you render with a lower setting it becomes more pronounced.You could render with a higher setting, and
improve on that minor difference. But upload times can get run pretty  high and these setting already exceed Vimeo's guidelines for upload by at least 30%.

Here's the test video I just uploaded. I have a basic account which is a lower grade account than yours.
There's no reason yours shouldn't upload and play HD videos.
Regards,Joe
(Edited)
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matt76allen

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Hey Joe - yeah, I saw your previous post. The ONLY setting I never adjusted was the h.264 level. I always kept that on Auto... everything else I had set exactly like your settings. So... I just tried manually setting the h.264 level to 4.1 like yours and I still get the same result. I produce and render the mp4 file. When I play it on my Windows media player it looks perfect! When I upload to Vimeo then play it - everything gets blurry. Highly noticeable on the text on screen.

I'm doing screenshare videos for a product demo and the blurriness is just unacceptable. I'm completely stumped.
(Edited)
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Joe Morgan

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Here is a Vimeo screen shot from January of 2016. I don't know if Vimeo still has these settings or not.
I was going through my Camtasia 8 images because I remembered something about Vimeo from way back then. This is a setting to allow for HD Playback which seems to what your lacking.
It's in the video settings if you select the individual video I believe.


This sounds like a Vimeo issue at this point.


Suggest you contact Vimeo if that screen shot doesn't help. https://vimeo.com/help/contact
Would like to here back from you if and when you get this resolved. It can help other members down the road.

Regards,Joe
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matt76allen

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Hey Joe - thanks for your attempts at helping. No - the Video Settings in Vimeo no longer have the HD options like shown in your 2016 screenshot. If only it were that easy!! I would have figured it out on day one.

I just submitted a support request thru Vimeo's contact form. I'll definitely update this thread when I find a solution!
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Joe Morgan

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Sounds good
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Dave O'Rourke, Senior Software Engineer

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Vimeo (and YouTube) does not directly display the video that you upload.  Instead, they take the uploaded video and transcode it, to different sizes and formats, as appropriate for streaming to different screen sizes and playback devices.  It takes time to transcode your video to all these formats.  Often, the first video you see on the site will be a lower quality version of your video, because encoding at a smaller size is fastest.  Later, when the higher resolution videos have finished encoding, those will show up on the site.

So if you're not seeing the quality you expect, you may just need to wait a little bit.  As long as you're uploading a high quality file, you should (eventually) see a high quality video on the site.

Hope this helps.
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matt76allen

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My first response I got from Vimeo confirms that it shouldn't take that long for the conversion to create an HD version. I still haven't found a solution to my problem - but I'll share my response from Vimeo. Here it is...

Simon D. (Vimeo Support)

Jun 25, 9:43 PM EDT

Hi Matthew,

Sorry you're having trouble. Vimeo encodes all videos that are uploaded to our site, even if your file already meets our playback specifications. This is a necessary and unavoidable step in preparing your video for online playback. We do this for several reasons, most importantly:

(1) We generate several different versions of your video, from SD to 4K (when possible). Having multiple versions of the video ensures the best quality playback across different screen sizes and bandwidths.

(2) Even if we used your original source video for playback, there is no easy way to ensure that it meets our playback specifications. Re-encoding the file ensures that it will play back correctly.

Once the conversion begins, it can take around twice the running time of your video to create the HD versions of your video for playback. This process starts with the 720p being produced first, then the 1080p. It can take even longer for 2K and 4K files. 

Please let us know if you have any further questions. Thanks for using Vimeo!
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Joe Morgan

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Sounds about right,

But once conversion is complete. You get to watch the video.Not before.That was the point I was trying to make earlier.

I'm wondering if you have an internet bandwidth issue on your end that's somehow restricting Vimeo for you? Something obscure that your unaware of?
Do you have a link you don't mind sharing to one of your test videos? It would be interesting to see if I can view it in HD.If I can,  then you to figure out why that is. Can you view my video above in HD if you select the gear Icon?  
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matt76allen

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No. It can't be an internet bandwidth issue. I don't think... I have super fast Xfinity internet connected to my desktop with wire. Here is my test video I uploaded yesterday - https://vimeo.com/276842647 
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Joe Morgan

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So, Robert was on to something and that video confirms it.

If your recording  resolution is 1600 x 900.That's the problem.
Vimeo's  display resolution's for HD are going to be 1280 x 720, 1920 x 1080,2560 x 1440, and 4K.
So your videos are being re-scaled so there's enough pixels to fit into a 1280 x 720. this is blurring the image.

Can you increase the resolution of the monitor to 1920 x 1080? Is it capable of that?

If not I would lower the resolution to 1280 x 720. You need to be recording , editing and producing using the same dimensions. It looks great on your monitor because it's not being re-scaled. 
(Edited)
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matt76allen

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Problem solved!! Sort of... Thanks again Joe.

So... I did read something about this somewhere along the way. My maximum (and Recommended) screen resolution thru Windows on my PC is 1600x900. I tried switching to 1280x720 and I thought it looked terrible - so I switched back to the highest resolution I had available. I thought I just had to record, edit and produce all in the same then the upload to Vimeo would take care of itself.

I just changed my screen resolution to 1280x720 and recorded another test video. Here it is on Vimeo - https://vimeo.com/277257681 - I still don't like the 1280x720 quality compared to what I'm used to looking at (1600x900) - but it seems to have recorded and uploaded and is playing back in the same quality. It's usable... I suppose. Just not as great as I had hoped for.

I just checked settings on my laptop as well (which is newer than my desktop) and it's maximum (and Recommended) resolution is also 1600x900. So...  in order to get 1080p I have to upgrade my equipment...?
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Robert R., Online Community Admin

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Hi matt;

Can you please confirm the project settings for your video in Camtasia? You can do so by right-clicking on the Canvas and choosing "Project Settings."
-Robert
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matt76allen

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I don't see "Project Settings" when I right-click anywhere in Camtasia. I'm using Camtasia 8.
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Robert R., Online Community Admin

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Hi Matt;

In Camtasia Studio 8 you will need to click on the resolution in the upper left corner of the Preview Window, see below:


-Robert
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matt76allen

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Yup. I had recorded in 1600x900 and I was also editing and producing in 1600x900. Turns out - Vimeo requires that I record, edit and produce all in the same resolution. I recorded a new test video with my screen resolution set at 1280x720. I don't like it - but it seems to be displaying as it should now. Thanks!