Virus in SnagitHelper 2019 !?

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  • Updated 1 month ago
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Hi,

Virustotal (Ikarus) marks SnagitHelper of newest Version of Snagit2019 for Mac with virus PUA.MAC.Paza. Is this correct or wrong scan?

Ansgar
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ansgar.oehler

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Posted 5 months ago

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Luke Griffioen, Employee

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Hi,

Thank you for bringing this to our attention. As far as we know, this is a false positive, but we'll look into why this is happening. Have you scanned older versions of SnagitHelper? Is this a new problem?
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ansgar.oehler

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Hi,

i did not see this with older versions, only with 2019.

Ansgar
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Gary Coyne

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FWIW, I did a search with Malwarebytes and found nothing.
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Glenn Hoeppner, Employee

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This is a false positive and are reaching out to the antivirus vendor to get the issue corrected. Based on my past experience with these, the report will probably disappear before we hear anything back from the vendor in question. These false-positives kind of come and go on their own, but when we are made aware of them we investigate them all.

Thanks for reporting this.

-Glenn
(Edited)