Want my money back

  • 2
  • Problem
  • Updated 3 years ago
Please cancel my order and refund my money. Your software is not what I expected. I created a video and uploaded it to youtube and it is horrible. I bought the software few hours ago. I want my money back.
Photo of amitbaid


  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 2
Photo of Jesús Sánchez

Jesús Sánchez

  • 49 Posts
  • 26 Reply Likes

I did not have time yet to render a video with Camtasia 9, but I am a Youtuber with a Channel of 2.500.000 million views and 12250 subscribers. I use Camtasia in the 90% of my videos uploaded to YouTube. Before asking for your money back, I would recommend you to understand how to configure well your rendering options, because you can produce a horrible video with the higest compression settings or a very nice one with the less compression settings. Understanding this process is not easy, probably Techsmith people could help you. Actually I did not have time to create videotutorial to easy the process. However, it would be interesting you share some screenshots about your configuration settings, instead asking for your money back.

Don't confuse my phrase, you have all the right to get your money back, but because I use Camtasia and I know you can produce amazing videos with it, you probably are missing something. Fixing the configuration settings, probably will produce an amazing video for YouTube.

Photo of tekmid


  • 14 Posts
  • 8 Reply Likes
Normally, to have your money back it's not necessary to post a comment in the forum because the techsmith community cannot resolve your problem. It's better to open a ticket after login with your techsmith buyer account.
Photo of chaelaz


  • 4 Posts
  • 1 Reply Like
Youtube is full of horrible video for probably similar reasons, not Techsmith's fault.
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1873 Posts
  • 358 Reply Likes
Hi amitbaid,

I'm sorry you had a bad experience with your first 

If you decide to try again, we have a number of tutorials to help you learn to make remarkable content with Camtasia, and there's also a great community within this feedback site which you can lean on. Here is an impressive example of a Camtasia 9 video another user created just this morning.

If you'd still like a refund, you can fill out this return request web form and someone will help you out.