Want produced videos to end on last frame - not white screen

  • 1
  • Question
  • Updated 7 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Inactive threads; archiving to prevent necroposing

I'm producing MP4 videos with v8 and I want them to end on the last frame, instead of a white screen when viewing with Quicktime. I've produced 20 and 1 of them ends on the last frame and 19 others end on the last frame, which tells me it's possible. I was able to reproduce another video by selecting a portion of the clip and right clicking and "Produce Selection as..." The first time I did this the produced video ended on the last frame. The next video I did this the same way and it didn't end on the last frame - but rather went white - which is what I had been seeing before. I can't figure out the rhyme or reason to it.
Photo of Amy

Amy

  • 1 Post
  • 0 Reply Likes
  • out of ideas

Posted 7 years ago

  • 1
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1884 Posts
  • 370 Reply Likes
Hi Amy,

I've seen questions about entire recordings ending up as white screen, but not just the last frame.

I'd recommend opening a ticket with our Technical Support at http://techsmith.custhelp.com/app/uti...

They have the ability to accept your project files and maybe they can see what's going wrong.

If you've never opened a ticket you'll have to create a new account, but we're generally able to respond within one business day.

-Glenn
Photo of Indigo Ocean

Indigo Ocean

  • 2 Posts
  • 0 Reply Likes
I am pretty new to using this tool (just downloaded a trial today), but through a combination of this question's replies and that to a similar question, I think I've identified the solution for you both.

Everything in this convo thread about highlight the portion of the project you want to produce before selecting "Produce and Share," AND making sure audio doesn't extend beyond video.

Worked for me anyway. Though oddly, while in IE it stops on the final image, in Quicktime on my laptop it still goes to white at the end. Fortunately I only care about how it plays on the web. Hope this solves it for you too.
Photo of adonis

adonis

  • 2 Posts
  • 0 Reply Likes
I keep getting the ending on the white screen too. I've re-installed, used a fade at the end, taken the fade away, used a black box at the end. My canvas is black. It's definitely a glitch, it wasn't doing this before. It's really annoying the company I'm doing work for and me too. Any solutions yet? My only other option is to pull it into After effects which cures it, but the HD sizing isn't retained and it alters the colour. This and one other thread show when I search. So not much use. Support would be good.
And no nothing is running over over at the end.
I have to keep the my Youtube HD settings and it has to be a .mov
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1884 Posts
  • 370 Reply Likes
If you're having this issue, please open a ticket with Technical Support as I described in my previous post. Our Tech Support is different than this feedback forum, and if this issue is caused by a bug or a software / hardware conflict, they will work with you one-on-one to collect the details which can help the developers identify and resolve any issues.

-Glenn
Photo of adonis

adonis

  • 2 Posts
  • 0 Reply Likes
Thanks Glenn, sorry that came over obnoxious too.

I haven't been in touch with support yet, as it's the weekend, but it's fixed now. I added extra Quick time drivers as mentioned in another thread. This didn't work but exporting without audio did. So I'm pretty sure it's down to the audio resolution I was using (48khz, 32bit float). I should have thought of that being an issue sooner.

Thanks
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1884 Posts
  • 370 Reply Likes
Thanks for sharing your solution Adonis!

-Glenn

This conversation is no longer open for comments or replies.