Warning on Video upload in Jing 14/15 times

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  • Problem
  • Updated 3 years ago
I keep having problems with JIng when uploading videos. When I try to upload a video on example 25 MB. I get an Warning something went wrong - 14/15 times, and the sad thing is that it might even be 19/20 times.

I pay for the product and find the product unuseful if it can't upload a file to sharing. 
Photo of PeterVejrumTerp


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  • really disapointed

Posted 3 years ago

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Photo of Fred Grover

Fred Grover, Champion

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I do no use Jing anymore but do have a screencast.com Account and sometimes have issues with uploading but here in the Country our Internet can be skippy/slow at times or slower out here.

Anyway the best advice I can suggest for this issue would be to contact TechSmith Support as they can help with this issue best. It is a Free Service and the information to contact them is posted below:


Toll Free:800.517.3001 (U.S. & Canada Only)
Hours:8:00 AM to 7:00 PM EST Monday through Friday
We also have holiday hours

You can also chat with them when the Chat Button is there as it is only available certain times of the day.

I hope this information helps you a little and sorry I could not be of more assistance. Thanks for posting and please post back what you find out so other users who may have this same issue can see what measure were taken to get this issue resolved. Have a great day/night.

Best Regards ~ Fred.