Camtasia Washed out colors

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  • Updated 4 years ago
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Hey, I was making a demo video on camtasia for Mac, but whenever I export my video to MP4, the video colors are different...It seems like a washed out version of the original video. Please help!
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Samantha Oosterling

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Posted 4 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Hi Samantha,

I'm sorry you are having this trouble.
Is there a way to show us a before and after image of the video so I can see the color shifting?

Maybe just grab a screenshot of the video on the canvas and one screenshot of the produced video in the player. The same frame would be best.

Can you tell us what production settings you are using?
Has this happened before? If not, can you think of anything that might be different with this video?

Also, is this a screen recording or an HD, real world type of video.

Thanks for any info you can provide.
Kelly
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Samantha Oosterling

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Hi Kelly, 
Thanks for the fast reply...the first one is an image of the view in camtasia (the background color is 33414E...which is good...And the second one is the view on a player...Which is bad.

This happens every time I export...Where can I find the production settings?
This is a screen recording.

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Kelly Mullins, TechSmith Employee & Helper

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Hi,
Thank you for the very helpful images. Can you now try two things for us, please?

1. Inside the Editor, can you use your color picker / screenshot method of looking at the color to see if your logo is actually the correct color when you are viewing it on the canvas? Then, attache that screenshot here.

2. If the logo is the correct color on the canvas in the Editor, can you then go to your production options and boost up the Quality slider a bit and then reproduce to see if it helps.

We have known for a while now that some colors shift during the production process. But, that can sometimes be improved by bumping up the quality. Also, some colors look differently on different monitors and in different browsers. You might want to try looking at this color in Firefox and Chrome to see if they match or are different.

Kelly
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Samantha Oosterling

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Hi Kelly,

The logo is also washed out...This is the bad one in the player...

 This is what it should look like.

 This is a screenshot of Safari, which is worse.

Where can I find the quality slider? I am working with Camtasia Mac. And the quality slider is not in the advanced export settings nor in normal export.

Cheers,
Sammy
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Samantha Oosterling

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Hi,

But what I don't understand is, the picture is made in photoshop with the color code 33414E, and if I save the file to png and use my colorpicker there it is the exact same color (33414E). If I place the png file in Camtasia to start making a demo video it is also the same color (33414E), but when I export it goes wrong. And I am working with the exact same monitor.

Sammy
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
This is a huge topic - the color shifting issue and others know much more about the ins & outs of all of this and why it happens. I know we struggle with this even with our own logos.

So, that option will be in the Share > Advanced path. If you are not seeing it, perhaps you are not on the latest version of Camtasia?

If you upgrade, you will see that - it is a Quality slider control that you can boost up.

Kelly
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
I just got a screenshot of where you can find this option:


I hope this does the trick!
Kelly
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Samantha Oosterling

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Goodmorning Kelly,

I am using the trial version... This doesn't have the quality slider?This is the normal export...


This is the advanced export...

Kind regards,
Sammy
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Samantha Oosterling

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If I check for updates I get a message "Camtasia 2.2.10.3 is current the newest version available"
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
See in the field that says File Format? You need to change that to the option I showed with the red arrows - Main Concept.

Then, the Quality slider should appear for you.

Can you give this a go?

Kelly
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Samantha Oosterling

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Hi Kelly,

I tried this but the color scheme is still washed out. I still have 19 days on my trial version. And I need this video with the right colors for a project I am working on.

Sammy
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Josh Holnagel, Employee

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Hi Samantha,

Kelly is right about different hardware displaying .mp4 videos inconsistently. What I mean by that is that you may get it to look perfect on your machine, but if you send the video to three other people with different hardware setups (graphics cards, monitors, etc.) it may appear a different shade of blue on *each* of those monitors.

I've found that truly accurate color is something that it pretty hard to get out of an .mp4, and digital videos in general. 

That said, if you feel that the blue is consistently washed out across several setups, you can try artificially saturating the blue in Photoshop so that when the video is produced, it may be closer to your actual logo.

-Josh

   
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Samantha Oosterling

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Hi Josh,

That I understand, but what's weird is, it shows washed up on my own machine. From where it is exported. And in the editor it looks good but when I export it's washed out, on my own machine.

Samantha
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Josh Holnagel, Employee

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What I'm saying is that your machine is not the only factor. As I think you noted above, even viewing the exported mp4 separately in the system video player and also in Safari produced different results. If you viewed the video in Chrome, the blue may look different still.

I'm in the same boat with you, as we have some pretty bright logo colors at TechSmith, and I make the tutorial videos. One time, what I produced as red came out as dead-to-rights orange on a co-workers machine. But this problem does seem to be far less prominent in still image than in video. There's something about the combination of browsers, drivers, monitors, and video that causes inconsistency.

Sorry you're having the trouble. I feel your pain.    

  

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