Webex participants cannot hear audio on my Camtasia 8.1 Video

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  • Updated 7 years ago
Having trouble with Webex participants hearing the audio of my Camtasia 8.1 video. My Windows 7 system audio is on. I'm using a computer headset while sharing my screen in Webex and playing my Camtasia video. I can hear the audio fine from my end. But none of the participants can hear the audio. Please help. Thanks.
Photo of Gina Goodson Fevrier

Gina Goodson Fevrier

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Posted 7 years ago

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Photo of Aaron


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Hi Gina,

To help you a little more, can you tell me what kind of Camtasia Video you are playing?
Is it a produced .mp4, or are you working in the editor?
How are you viewing it (in browser, or with a media application)?


Photo of msirismabel


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Having the same issue. I'm hosting a meeting with a powerpoint presentation and shared the slideshow on monitor 1 but the participants can't hear the video. also, I can hear it on my headphones, they can hear my voice, but not the video.

I tried to just share the powepoint but when I get to the screen with the video and I click it, then ppt crashes within webex.

so it's really frustrating...not sure what to do...been trying to sort it out for a week already. Any tips?

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