we're sorry! An error has occured with the following clip on the timeline!

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  • Updated 2 years ago
So i got this problem "We're sorry! An error has occured with the following clip on the timeline: C:\Users\IMAM\Videos\Logitech Webcam\Tabs.mp4"



before this happens too but i can still produce it through AVI but it makes the file really big.. but now when i tried it to AVI it doesnt work, the same error message will pop up after like 16-17% rendering. I tried using HandBrake by changing the video codec into MPEG-4 but it gaves me the same error messages.. so im really confused now on how to fix it. Can somebody help?? 
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Imam Taqyuddin

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  • very confused

Posted 2 years ago

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Fred Grover, Champion

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Not sure if you have moved any of the files or anything as I have not experienced this issue. But, if you move any files from their original location after saving them it could be possible they are not recognized anymore as they have been relocated. It can also happen when there is not enough space on your hard drive or the location you are producing the video too which may or may not be your case too. If that is not the case then I would suggest contacting TechSmith Support and fill out a support ticket and seeing if they can help with that error you are getting. The information for that is below and it is a Free Service and they usually get back within 24 to 48 hours.

https://support.techsmith.com/hc/en-us

Phone:
    +1.517.381.2300
Toll Free:
    800.517.3001 (U.S. & Canada Only)
Hours:
    8:00 AM to 7:00 PM EST Monday through Friday
    We also have holiday hours

Please post back what you find out for others that may be having the same issue can see what the solution was and thanks for posting and I hope you find this information helpful and like it. Have a great day/night.

Cheerio ~ Fred.
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Imam Taqyuddin

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Fred Grover
the files is not moved anywhere... and also my hard drive is still have a lot of space...
thank you for the response .. i will try to make a support ticket 
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Fred Grover, Champion

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Imam Taqyuddin,

Did you contact support yet ? Just curious to if you got this issue resolved and what you found out. Thanks and have a great day/night.

Cheers ~ Fred.