What a Disaster... now for 2Months!

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Snag 13. 01 has been a Disaster. Every time I open Snag it it DEFAULTS to the ARROW setting. I've never used the ARROW since I bought snag it many years ago. All I want is to be able to set my defaults to whatever I want when I open the program. I waste so much time clicking on icons than its actually worth. Of course I get the same old "canned" answers from tech smith... well, I'm tired of it. I'm not going to go into the other problems I have, obvious to tech smith its only me! I probably will never pay for another Upgrade when it comes along. I use this everyday for things I do. I always add my own text, but its such a waste of valuable time now... and it Pisses me off every time I use it. Is that the way its supposed to be???? The new Defaults that can't be changed by the user is TOTALLY Useless. I'm thinking there wasn't much to new innovation to justify and upgrade purchase from 12-13 and they decided on 13... and changed alot and now Its really useless to me and a total waste of time. I'm tired of starting to type something and then having to delete the arrow that comes up. Then going back to the font letter, clicking on it, and starting to type, then if I don't do something in the right box, well, back to the same ole shit. I'm not a new user, and used this daily for many many many years and its such a waste now. Tech Smith has no plans to remedy this. I guess if you're are a new user, then there isn't a problem for you... Tech Smith I've spent a few hundred dollars on your programs over the last 14 years, NO MORE. 13 will be my last.
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tmycusa

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  • Pissed Off! Simply put!

Posted 3 years ago

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Rick Grunwald

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13 cleaned up a lot of the messes that were pushed out in v12. The interface was changed just enough to create some frustration. Same here
Why not formulate exactly what it is doing vs what is expected and don't use a title that reflects the actual problem i.e. "Changing Defaults" or whatever sounds good to you and conveys the issue. Do that and I will support it. They are coming back from a mess (version 12) and adding new features so I bet this will be addressed
I am not patronizing you: I had some choice words about the version 12 abortion and I do NOT retract them at all. I just see an effort from the developers in the right direction and make it as great as it was or even better
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tmycusa

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I can't change the default to go to fonts. I talked to them, and they aren't doing anything about it. Just run arounds saying just Used Car Salesman Talk.
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Rick Grunwald

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Ok then, leave it as it is. Let me point out this thread "Resize Image by Pixels"
The issue was stated completely this morning and the answer came in a couple of hours
If you separate your issues and post them one at a time sans the frustration, you will get support and your issues will be looked at and perhaps implemented
But they are your issues and frustrations and if nothing changes ... nothing changes or will change
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Dany_jim

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@tmycusa That is right.

if you want to edit text - You must be to tool Callout or to tool edit text.
if you want to move arrow - must be the arrow.
in Version 12.4.1 - I was able free to make move, change... what i want.... and when i want...
and when I need.
change, edit, moves, drag poin, position arrows....etc
Without being on the tool.

Was  free to all movements, edit, change, etc. :
- to edit text
- to move arrow
- drag poins
- Drag poins
- Moved
- Edited text
- Changed position
- Changed Arrow
- Changed Callout
- Move Callout
- Move Arrows
- Without being on the tool
.............etc.................
Without being on the tool. Without being on the tool. Without being on the tool.


Now you have to be on the tool, otherwise it not goes:
- Drag poins
- Moved
- Edited text
- Changed position
- Changed Arrow
- Changed Callout
- Move Callout
- Move Arrows
.............etc.................

Frustration to a maximum. HOLY SHIT! again. Dash it all... Tools
Frustration to a maximum. HOLY SHIT! again.
Frustration to a maximum. HOLY SHIT! again.
How many times you said in version 13
The very Many times is the answer.


Look what support I received here from colleague @Rick Grunwald
https://feedback.techsmith.com/techsmith/topics/snagit-13-editor-bring-it-back-spin-controls-influen...
So do not make your hopes too high.
They are worse than children.

You do not see... you are from another planet.
Babys.

You're not tired only of things fixed.
Where is the flexibility.

"OK then, leave it as it is." -  So to understand that what like you, it like other - I do not think so that.
So leave things as they are, even if some are bad?
And do nothing to put things right.
I think that it sounds good for you... But not for me or the other.


https://getsatisfaction.com/people/dany_jim?topic_status_filter=created&community_filter=All+com...

Anyway team Techsmith is have many to solve.
Good luck with that.
Bye forever.
(Edited)
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Tim, Snagit for Windows Software Developer

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Dany_Jim I am a programmer on the product, so I try to respond to things I can immediately help out and know the answer to, but I also have to work on some of those bug fixes! :) As Chris mentioned here: https://feedback.techsmith.com/techsmith/topics/forum-list-of-ideas-are-taken-considered-for-the-nex... ... If you don't get an immediate answer, it does not mean that the TechSmith team isn't looking at the issue or considering the issue.  We may also be waiting to see how many people are experiencing an issue in order to decide what we need to do, or to prioritize it on our backlog of work.  There are also a lot of different opinions, so what works well or is easy to one customer might not work at all or be difficult for another customer.  So we don't want to make any rash decisions based on one piece of feedback.  I will relay that you want better feedback and status updates on what we are working on and prioritizing.

In regards to the specific issue you mentioned (which is, I think? different than the default tool issue in this post):

Previously, in 12.4, we had feedback from some customers who wanted to draw an arrow on top of a callout.  This was not possible in 12.4, because dragging an arrow on top of a callout immediately activated the arrow.

To address this, in 13.0 we changed it so that you can now drag out an arrow on top of a callout.  This decision has a trade off however.  What this also means is that you can't immediately drag to move any object. For example, you can't drag an arrow to move while you are on the callout tool.  Note that you CAN still click on the arrow to activate it and THEN drag it move it (WITHOUT switching to the tool on the toolbar).  In addition, we also added the "Move" tool, which allows you to move any object at will.

This change was the subject of a significant amount of discussion on the team, because there isn't a perfect solution and it does involve tradeoffs.  Thank you for the feedback that this workflow is not working for you. I agree with Rick, the more specific you are in posts, the better chance other customers will find it and the better chance we'll be able to categorize, analyze and act on the feedback.  We try to read everything, but a comment on a valid issue like this can get easily get lost in bigger generic threads.
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Dany_jim

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Thank you for the answer.

I understand that you want to solve problems point by point.
It is a good thing,  maybe team is solve so many of them.

I understood side about Call tool with one click.
I did not know  of  her.
Now  that I know of  her - I can manage  better.

I do not think is in tutorial. | Call tool with one click.
But I prefer to be as I was in version 12
Free to all.
I was not disturbing anything in version 12 only:
Sometimes the "Save" having a bug.
Quick access toolbar - It could be better done.
Arranging shortcuts, it was more difficult.

Otherwise with version 12 I had no problems

If you have time and patience to read All what I wrote here.
Even if my English is very bad.
https://getsatisfaction.com/people/dany_jim?topic_status_filter=created&community_filter=All+com...

Snagit 13: Practical Snagit Editor UI Updates
https://feedback.techsmith.com/techsmith/topics/snagit-13-if-you-like

I tried to help.
More than that... I can not do
I hope and deserve effort made by me.
But you and Team can do many good things.

A Good Day.

My Motto:  All to be  "One click away"
And everything to be easy to use.

"Team Techsmith" -  Which is you Motto?
(Edited)
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Tim, Snagit for Windows Software Developer

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This default tool not being remembered is one of our TOP customer issues.  It will be fixed in the next maintenance release, which should be released very very soon.
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Dany_jim

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@Tim

"Of course I get the same old "canned" answers from tech smith... " - by tmycusa.

They are too conservative
They talk a lot, and they do nothing.
They do not see real problems - even in beta versions.
Team Techsmith dislikes  things said to object.

if is only one problem.
There are many flaws in version 13
With them what we do. - no longer fix/remedy.

Where can I find a list of what was fixed, remedied, corrected in the next version.
What improvements or bring in the next version. [List, Status]
What's new in the next version?

What ideas, problems are considered in the next version.
Here in Community Snagit I can not find anything about these.
Status Snagit - Here in Community Snagit - is missing.

You read what I wrote above.
Was fixed some.
To not move to each tool over again, over again, over again to do something.

Bye forever.
it's not worth it deserve any advice or help.
They are inflexible.
And mind fixed only to a point. - and not see other points


And do not mention as you jumped horse with Version 13.0.1
That is the why I tried to intervene.
I made my presence felt.
I hit a lot of inflexibility for any idea or problem.
I've written the these weeks and we will see what will be.

@Neville - You're absolutely right here.

"You have customers like me doing the work that your QA team should be doing, saving you money by reporting bugs in the software for free, yet not always even getting so much as a reply."


My Motto:  All to be  "One click away"
And everything to be easy to use.

"Team Techsmith" -  Which is you Motto.
(Edited)
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Rick Grunwald

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Tim's answer was hardly "canned" He put some effort into that for you and calling it canned is just plain RUDE
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Dany_jim

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You do not see quotes.
(Edited)
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Bob Lewis

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I hope TechSmith has Not forgotten their original mission for Snagit, To be the Best Screen Capture program on the planet and continue to add New Screen Capture features with each release.

If they Now want to be a do-all be-all Editing program with screen capture they should rethink that mission. All any of the best editing programs would need to do is add screen capture as good as Snagit and we would not need Snagit. 

I really like Snagit for its Simple "Easy to use" Very Good Screen Capture Program abilities.

Adding too many features too quickly and do everything to try to "Please Everyone" is going to cause them to loose Focus on what really matters. 

This concept has caused many companies much financial heartache and for some to go belly up. 
I have seen it first hand and so have many of you.

I hope they have not already lost focus.

It should be more about Quality and Simplicity.

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Robert R., Online Community Admin

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Official Response
Hi There!

I wanted to let you know that we have just released Snagit 13.0.2 and it addresses a few of these issues. Head on over to my announcement post for more details!
(Edited)
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Rick Grunwald

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Looks good so far - thanks!
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tmycusa

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Ok as of Sept 15, the Text issue seems to be fixed. One problem Addressed. I still have a problem with clicking on a color/font size, then typing, and it reverts back to the original before I started typing. I then fumble around trying it a couple times and then realize that the popup text/font/size etc box is useless until I have to go to the right hand side of snag it and change what I have to do there, then hope it works. It just seems like alot of USELESS moving and clicking now. Its come to being very unreliable to people who have used it for so long. I still have the same problem of dragging text boxes too close to the edge and then the image is made larger with blank white space. AGAIN, Another, click and fix something that should have been left alone in the first place. This long, and I'm still not comfortable with Snag it 13 and the forever unnecessary clicks and clicks, moves, and click again before its right!