What Browsers and Browser versions work with Camtasia videos? Is there a compatibility matrix?

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  • Updated 4 years ago
  • (Edited)
We are receiving complaints from various users that they cannot view Camtasia videos. There are various browsers and browser versions being used. Is there a compatibility matrix available?
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Walt Marks

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Posted 4 years ago

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Rick Stone

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Hi Walt

What version of Camtasia?
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Walt Marks

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I am using version 8.5 for Windows
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Rick Stone

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Just to note that I'm not saying I have a solution here, but more that I would imagine TechSmith (or whomever) would need that little nugget of information.
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Rick Stone

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I did find this on the TechSmith web site at:
https://www.techsmith.com/camtasia-system-requirements.html

Playback using the Smart Player is supported on Internet Explorer 8+, Chrome, Firefox, Safari 5.1+, iOS 6+, Android 4+ (Chrome for Android Recommended)
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Kelly Mullins, TechSmith Employee & Helper

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Hi,

We have noticed at times that not having the latest version of Flash installed can cause the browser to block the playing of the video.

Can you be a bit more specific about what is happening when the video doesn't play?

Does it show in the browser at all? Or there is nothing there? Does it start then stop?

A bit more information will help us try and get to the bottom of this.

Kelly
User Assistance
TechSmith

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