What changes do I have to do to my startup so Snagit 13 will start with Windows

  • 3
  • Question
  • Updated 3 years ago
  • Answered
Hello,

When SnagIt was updated from 12 to 13, somehow, it stopped starting with Windows. When I try to check the  "Run Snagit when Windows starts" checkbox, I get a "Administrator privileges" error window telling me it cannot be done because of "limited access to the startup folder"

I am on Windows 10.



I haven't changed anything so I don't understand why Snagit 12 could access this folder and Snagit 13 doesn't. Beside, I have administrator privileges and as far as I can see, Snagit 13 is set to run as administrator.

To drag the icon of Snagit in the startup folder doesn't work as well: Each time I start, I have the Snagit start window in the middle of my screen instead of the little one on top.

What do I have to do to make this simple feature work?

Thank you in advance  for your input.
Photo of cyrilmalka

cyrilmalka

  • 9 Posts
  • 2 Reply Likes

Posted 3 years ago

  • 3
Photo of Joe Morgan

Joe Morgan

  • 7252 Posts
  • 3959 Reply Likes
Have you tried this?

Go into your programs files and right click the "Red Colored" Snagit32.exe application.



That should launch a pop up window. Just select "Yes" and Administrator Privileges should become available to you.

Photo of cyrilmalka

cyrilmalka

  • 9 Posts
  • 2 Reply Likes
Hello Joe,

Thank you very much for your input.

Unfortunately, that is the problem: I do run SnagIt as administrator already.

You can see the administrator Icon on the Snagit icon.

This is why I don't understand why it doesn't work.

:)

Cyril
Photo of Joe Morgan

Joe Morgan

  • 7252 Posts
  • 3959 Reply Likes
That's odd to me. I have no such shield displayed on either my desktop or taskbar icons.
   

Have you tried to run it as an administrator like I suggested? If so I would say that contacting tech support is your best next move.

This is a Free Service. Submit a ticket at,

https://support.techsmith.com/hc/en-us/requests/new


Or call, >>> 1.517.381.2300

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Photo of cyrilmalka

cyrilmalka

  • 9 Posts
  • 2 Reply Likes
Hello, Joe,

No, because I put mine to always start with administrator's rights. So that means that I do not have to right-click and to "start with admin" It is always starting up as admin.

Yes, I tried as you suggested well aware that Windows can behave strangly from time to time so never know... But it didn't help.

I will submit a ticket.

Thank you very very much for your input.

Thank you.

Cyril
Photo of Joe Morgan

Joe Morgan

  • 7252 Posts
  • 3959 Reply Likes
I looked it up at Microsoft. That shield means that you need Administrator Privileges to run the program. There are several methods listed to get rid of the shield.
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/why-is-there-a-shield-on-my-d...
Hope this helps

Regards, Joe
Photo of cyrilmalka

cyrilmalka

  • 9 Posts
  • 2 Reply Likes
Hello again, Joe,

I am on Windows 10, not 7, and the shield means that the program is running as administrator, not that it needs administrator :)

Thank you very, very much for taking the time to help me, though :) that was very nice of you.

I'll submit a ticket :)

Regards,

Cyril
Photo of Joe Morgan

Joe Morgan

  • 7252 Posts
  • 3959 Reply Likes
I'm running windows 10 as well. That shield just means you need Administrator rights. I knew it was a windows 7 response. The way to remove the shield should be the same. The shield is what's actually significant here. You need to get that shield removed, Tech support will probably help you with that as well.
Let us know if you get this corrected.

Regards , Joe
Photo of cyrilmalka

cyrilmalka

  • 9 Posts
  • 2 Reply Likes
Hello, Joe,

I did something else: Desinstalled, reinstalled :)

I don't understand how this shield got there, but anyway, it was set to run with administrators rights anyway. So it should work.



But anyway, after desinstalling and reinstalling, it seems to work fine again, so... I guess we'll never know the end of this one.

Thank you again for all your help.

Regards,

Cyril
Photo of Joe Morgan

Joe Morgan

  • 7252 Posts
  • 3959 Reply Likes
Maybe it's a windows 10 bug? Who knows.  At least it works.