What method do use to crop the bottom of the page? I can't, the Crop tool is in the way

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  • Updated 2 months ago
  • (Edited)

using the crop tool in snagit 2018 cropping a scrolled web page at the sides and bottom and came across and odd thing.
I started the crop tool and proceed to bring in the sides to the web page and then went to the bottom to remove a portion of that.

To my amusement and frustration (a little) I found I could not click on the centre crop square as  the Crop Cancel option was sitting over it.

I tried to get in the little spot I could see to under the tool option but the mouse wasn't recognised.



Little problems like this that just waste time on what was supposed to be a quick edit.
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damianrx

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Posted 2 months ago

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davidlambert

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My suggestion would be to use the cut out tool instead if you are removing from the edge or bottom of the image. Select the vertical cut out for the edge and the horizontal cut out for the bottom.

https://1drv.ms/v/s!AuUw84o3Xy6RlZtBV3v2e7HiduvP0g?e=U9u1pB
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damianrx

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thanks for the work around suggestion.
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Rick Stone

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Personally, unless I'm testing something in efforts to try and help others, I never use the crop tool. I don't find the overlay grid to be helpful at all. I just click the selection tool, then grab the handle at the bottom and click and drag up to crop.
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damianrx

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Also thank you for an alternative method.
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Joe Morgan

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I don't use the crop tool.

However,I suspect this error is monitor related. With screen resolution or zoom levels being the culprit.
I created a 1221 x 6803 blank image to mock yours.
I had to use the side scroll bar to get to the cropping handle. There was more than enough clearance to grab it.
 

Typically,I use 2 monitors. One is 1920 x 1080. The other is 2K.
The 2K is 32". The other is 23".
Due to these screen sizes and resolutions.They have a nearly identical Points Per Inch resolution. Coming in at  91 and 95.
To make a long story short.I can't reproduce your problem.The SnagIt UI behaves identically "Nearly identically that is" regardless of which monitor I'm using. There are other advantages to this near parity arrangement. That's not the topic here.
If I scale my HD monitor to 1280 x 720.The crop/cancel menu pops up below the image.As opposed to over the image when scaled correctly.


This is why I suspect your monitor is not defective, but behind the issue.With a perfect storm of values working against you.

This seems to be either a Bug.
Or a UI design flaw.

Either way, opening a ticket with tech support may be your only recourse/solution/answer ?

Regards,Joe
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damianrx

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Joe appreciate your effort and possible work around / fixes.
I see below an employee has replied with the solution... If I was using 2019 but as I stated in the heading I'm using 2018 so it is not a solution for me.
Have come to expect that with techsmith.
(Edited)
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a.pawlickamaule, Employee

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Thank you for reaching out, 

This issue has been addressed and release on Snagit 2019.1.2, June 4th 



Let me know if you have any other questions. 

Best, 
Ania 

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damianrx

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Appreciate your reply but in my case this is not a solution as I'm using 2018.
So what actually has happened is techsmith released a new release 2019 knowing it was a fault in a previous version.
Effectively extracting more money from their core customer base instead of holding off until poor programming Had been resolved.

Please don't take this as a personal attack, that is not my intention.
I'm just having a dig at techsmith the company which some of the staff know I've done before.

You did resolve my problem so thank you. I did wonder if I was missing something.
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a.pawlickamaule, Employee

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I understand your concern. Someone from our team will reach out to you soon regarding this issue.   
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jasons

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Use the grab handles at the center of top, bottom and each side.


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Rick Stone

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That's how I always fly!
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davidlambert

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Somebody missed something here. The issue is that the bottom grab handle is hidden under a control and can't be selected. At least that's how I read it.
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Rick Stone

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No, I really don't think anyone missed anything. If you look at the actual question: What method do use to crop the bottom of the image. Now they did add that the crop gizmo was "in the way" and certainly, if one is using the crop tool, that seems to be an issue.

But one could interpret the actual question to be asking about alternate ways to crop. Ways that may avoid the issue altogether. And I think that's what some of us are suggesting. 
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damianrx

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It seems the answer is this. 
You can't use the "Grab" handles as the bottom one is under the crop tool and is not selectable.  That is what I wrote in the first post.  

Note it is version 2018 and it was never fixed.

In version 2019 it was still an issue until they release a patch.

The only solution to this is  to purchase 2019 with the patch.

I'm about to catch a flight so I won't be able to be involved in the conversation going forward.

I appreciated the sensible work arounds.
Techsmith has contacted me.
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jasons

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Select another "tool" other than the "crop tool" and you can be happy again LOL!

Or no tool at all.

(Edited)