What are Camrec folders

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I have just found about 43 Camrec folders on my computer with names chosen from Camrec0 thru Camrec53. What are they? Why do some of them contain avi files together with various cursor files, and others simply contain the other files
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Natalie Kehr

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Posted 8 years ago

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Ryan Eash, Instructional Designer

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Hi Natalie,

Those folders are created during the recording process in the temp directory. Once the Camrec files are saved successfully, the files should automatically be deleted from your temp folder.

Have you been able to successfully save your recordings?

Thanks,
-Ryan
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Natalie Kehr

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Checking a couple of the 45 Camrec folders it looks like I have successfully produced movies from the recordings.

But I think you have a bug.
My Temp folder in Studio is C:\Users\Natalie\AppData\Local\Temp\, but my Temp folder in Recorder is D:\TV, and all my 45 CamRecnn folders are in D:\TV.
I suspect that you are not looking to see if the user as changed the default save location in Recorder, so this should be an easy bug to eliminate.

In the computer I am now using (which is not the one with the 45 redundant CamRecs) I have not changed the default temp location in Recorder. Searching my C drive for CamRec brings up 9 CamRecnn folders, 8 with yesterday or todays date. I checked a couple of folders and they were emply.
I rebooted and now only have 3 redundant CamRec Folders, They each contain a screen_audioraw file plus some small files. I think I should not have any CamRecs in Temp after a reboot, so even if the default save location is not changed, things can go wrong,
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Ryan Eash, Instructional Designer

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Thanks for reporting this, Natalie. I'm sorry for the inconvenience. We will take a look at this and see if we can reproduce it.

Thanks again!
-Ryan
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Brad, Camtasia Studio QA

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Hi Natalie,

If you delete the current rogue temp folders, start a new recording and:

- Delete the recording during recording, then close Recorder
- Delete the recording via the post recording preview window, then close Recorder
- Stop the recording and save it, then close Recorder

Does the temp file stay around after recorder is closed?

The only other thing I can think of is maybe these are sticking around after recorder has crashed on you, but I can't reproduce it on my machine like that. These folders should be cleaned up both upon closing the recorder and when starting recorder again to cover all cases of manual and unexpected closes of recorder.

Just out of curiosity, which version of Camtasia Studio are you using? We had a bug with these symptoms in CS6 but it was fixed a while before we released it.

Thanks!
Brad
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Natalie Kehr

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I'll do the complicated tests in the next day or two, but, before I read your full request, this was my response to your e-mail.

I am using 7.1.1 build 1785.
I’ve done the hard work for you :-). Change your temp folder location in Recorder and see what happens. Let me know if I am correct.

You will have more problems if you try to work out why I still have 3 CamRec folders in the default temp folder, but if I was in your position I would be tempted to ignore the problem and simply update the Help to tell people how, if they have had a crash, they should go to the 2 Options to find the actual temp folder locations.

I remember running out of disk space in version 5 after several crashes. But I think those crashes were because I was using your codec instead of Xvid, and the FAT32 file system objected to you trying to create files larger than 4GB. You were probably a babe in arms in those days. :-)
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Brad, Camtasia Studio QA

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If you don't have time to run through the tests, don't worry about it. I ran through all of those scenarios myself late last night, including changing the temp folder location and I was unable to reproduce the issue. Since you seem to be able to reproduce the issue on your machine consistently I was curious if one of those three scenarios caused the bug or if it simply happens with every recording (I'm trying to pinpoint a direction to head in).

After a crash occurs in Recorder we use the temp folders to recover the users recording up to the point of the crash. I tried simulating crashes on my machine but I was always able to recover my recording or choose to delete it and upon doing so, we correctly deleted the folder (either by hitting delete or after recovering and closing recorder).

It sounds like you're using Xvid for recording, I gave that a shot but to no avail. I assume you're on Windows 7 but, for the sake of consistency, which OS are you on?

5.0 released shortly after I joined the TechSmith family, I believe I was around 22 at the time ;)
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Natalie Kehr

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The machine which has the 40+ CamrRecnn's is running Win 7. The machine which has the 3 folders with the raw files is running Vista.

If I remember, I will try and keep an eye on the Temp folders, but at the moment my energies are devoted towards deciding what non-Apple tablet I want to buy for my husband. As I don't have a smart phone, and all the tablet-owners I know have iPads (including our nearly-3-year-old granddaughter) my learning curve is steep.
I will ask my work partner, who is one of your power users, to check his temp folders and let you know if he can contribute anything useful.
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Brad, Camtasia Studio QA

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Awesome, that would be much appreciated. We had another user today mention they had the same problem. A few of us have spent some time today trying to reproduce it to no avail. I'll keep trying tonight but any other information you can give us would be great.
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Fred Grover, Champion

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Natalie, Brad, and Ryan or anyone else. I tried to reproduce this this myself and I could not. Just thought I would let you know. Have a great day and Natalie I hope it gets figured out for you.
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Brad, Camtasia Studio QA

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Thanks a bunch for testing it out Fred!
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Fred Grover, Champion

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Your welcome Brad. I always try to assist when I can. I enjoy trying to reproduce an error or problem and try to troubleshoot and find a work-around or something if possible.
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Natalie Kehr

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Slightly off topic, Fred, Microsoft Security Essentials objects to your site, giving a warning message everytime I change page, and asking me to clean up my computer.
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Fred Grover, Champion

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Thanks Natalie. I also use Microsoft Security Essentials and keep it updated and Firefox for my browser. I do not get any objections for my site but, I will have to check it out. Which browser are you using? And if possible can you send me an email at blindboyfred@hotmail.com with the message you are receiving or a screenshot? Thanks and have a great day Natalie. I hope others are not having this problem with my site. If so I might just have to investigate it more thoroughly.
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Brad, Camtasia Studio QA

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I tried your site in Chrome and it threw a warning and recommended I go back. After I proceeded to your site, I didn't get any other warnings. IE9 didn't complain at all.

TechSmith probably owes you more testing than that after all of the testing you do for us but I'm strapped for time :)

Hope that helps a little though.
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Fred Grover, Champion

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Thanks Brad. Whenever you get more time is fine. Maybe you have an idea or more of an idea of what is causing it than me. I thank you for checking this out for me. Let me know whenever you have more time and no TechSmith does not owe me more testing because I enjoy what I do for them. Just have them send me a Mac so I can start testing that version out lol.
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kayakman, Champion

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Fred, tried your site; IE9, Windows Security Essentioals; no problem navigating there.
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Fred Grover, Champion

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Thanks Bob. I really appreciate you and others for taking the time to do this and post back your results and findings.

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