What do I put for yourserver.camtasiarelay?

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  • Updated 6 years ago
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I see this on my app, but I don't see in your getting started video. Did I miss it? What do I put for yourserver.camtasiarelay?
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greggmurray

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Posted 6 years ago

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Sam Curcuruto

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Hi Gregg,

If your organization has TechSmith Relay, this information would be available from your administrator. The server information is also available via QR code by choosing "Download Recorder" on your TechSmith Relay videos page.

If you have further questions, please let me know.
-Sam Curcuruto
S.Curcuruto@techsmith.com
Product Marketing Manager
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greggmurray

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I'm not an organization. I'm just an end user that was prompted to update camtasia and a big alert comes up on restart of the benefits of using relay (which sounded good). Then, I download the app and there are no directions on your help video about the yourserver.camtasiarelay.com address.

What percentage of your clients are end users versus part of organizations with administrators? Why would you provide a possible solution under the scenario of being part of an organization, without providing me a possible solution under the assumption that I'm an end user? Am I in the wrong forum section? 


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Sam Curcuruto

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Hi Gregg. I'm assuming that you were looking for the new TechSmith Fuse app that works with Snagit and Camtasia. The app you downloaded is likely our legacy "Fuse for Camtasia Relay." The naming of the two apps is similar, but look for this icon in the App store for the right app for you as an end user of Camtasia:



To answer your second question, TechSmith Relay is our organization-wide video hosting solution. For larger businesses and schools, it makes it easy for many users to have a single place to store, view, and manage videos. 

Let us know if you have any other questions!
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greggmurray

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Thanks. Never mind. Too confusing. TechSmith Fuse? Fuse for Relay? I'm sure it's second nature in house to know the difference. Not worth figuring out as an end user. Thanks for the quick reply.

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