What we're losing with Snagit 11 upgrade

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According to the Snagit version history the following are part of the upgrade to 11

* Restricted the use of GIF and 256-color image files to only during opening and saving.
* Removed support for several file formats including .msp, .cal, .pcx, .raw, etc.
* Removed the ability to capture full screen DOS windows.
* Removed the ability to capture icons from .exe and .dll files.
* Removed the "Create Web Page" feature.
* Removed the Web Capture mode.
* Removed the ability to capture from DirectX applications.
* Removed various region capture options including capturing triangle region, a rounded rectangle region, an ellipse region, etc.

I'm used to upgrades adding but not removing. I can't find an explanation but would like to understand the reasoning before I decide whether to upgrade.

Thanks.
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Catherine Kubitschek

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Posted 7 years ago

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AnySupport-Eliz

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I've been following this thread and just wanted to add two cents as this whole conversation has me intrigued..

I use SnagIt on both a PC and a Mac and have for a couple of years now. I primarily use the PC version, and admittedly most of my usage is pretty simplistic. Clipping screens for later notation or sharing. Nothing too complicated.

While I cannot think of a situation yet where I've been directly (or at least noticeably) impacted by the features removal, I am also curious about the reasoning for removing functionality.

First cent:
If something, perhaps in the OS, hasn't changed that would make a continued availability or functionality impossible, I can't quite come up with a case against (or for the harm of) leaving the existing feature in, even if it is was perhaps marked as a 'legacy' feature and that it would no longer be enhanced or developed further.. but kept in place at least.
It seems a poor method of software development in something with widespread use as a full product and not just coming out of some initial beta testing phase.

  • Was there a limitation or restriction of leaving these features in at all?

  • Or was it more simply (and generally stated) a cutting of the '10 least used' features to keep future development more streamlined? (separate from the debate of how the criteria was determined and gathered to make these decisions)


Second cent: I'm curious mostly...
  • Is the data gathered only from people who choose to be included in the User Design Initiative?

  • There may be people who choose not be included for personal excuses or perhaps can't for perhaps business policies.
    Is there an understanding of the breakdown of people included in the Initiative vs not?

  • How are the usage and voices heard then from the group that aren't/can't be involved in this method?

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cwoolfork

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Good questions!!!...Now, let us see if Tiffany Wood or someone else at Techsmith is willing to answer them!
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Manny Carvalho, Champion

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I'm not from TechSmith but let me talk to your first point about removing features.

Software that has features that hardly anyone uses runs into the danger of becoming bloated and consequently causes performance to suffer. It's certainly a fine line to draw as to what to keep and what to discard but when usability data shows that only a small percentage uses a certain feature than certainly one has to wonder why that feature needs to be kept in.

It's the conundrum of maintaining the product performing well [and certainly good coding goes along with that] versus just keeping features around.

Unfortunately, v11 saw a cleanup of many of these features so it kind of hit all at once. If you were one that depended on that feature then, of course, none of this matters because it was useful to you. If that's the case then making a good argument as to why it is useful and getting others to agree goes a long way in getting those features returned. After all TechSmith removed these things because they were looking at their user data and that does mean they are responsive to users.

That's my two cents worth.
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NZ

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As elizB said, not all of us are allowed to partake in the user data sharing process (company policy), and some of the features removed are used very often, which makes Snag-it now much less usefull. And then I have to pay for that too?
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Public2

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Excellent questions.
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Tiffany Wood

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Hello,
Yes, the user data we collect is part of the User Design Initiative. Currently we have over 1.1 million instances. We know that not everyone opts into that program, but with that level of participation, it is one of the inputs we consider for our decisions.

We also have beta programs, usability tests, and this community site for people to share their feedback.

We acknowledge there will always be individuals that will not agree with our decisions. As I mentioned in the post above, if you can explain the scenario that you use one of the items we removed, it would be helpful.

Thank you,
Tiffany
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Public2

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No, Tiffany, you've made a mistake in your analysis as I described earlier in this thread. If only 25,000 people are unhappy that's just a bit over 2%. However, if that 2% are the people most influential... the I.T. departments in Fortune 500 companies that decides whether they will widely disseminate their approval of your S/W or forbid its use in corporate desktops, think how many licenses you've just gained or lost. Add a few who are influential in certain market segments who might disproportionately need a feature and now tell their peers how awful things are with Snagit. Add still more who are on the reviewing staff of C/Net and various magazines. In the end, it is possible that those 25,000 people are responsible for the decisions by 500,000 licensees. I'm not saying that's the case here, but just trying to explain why small numbers mean big sales... or not.
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StevieB

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Tiffany,

Search snagit feedback for 'colour depth' (color depth) and you see how many unhappy customers there are...and remember only 1 in 100 bother to give feedback...most just stop buying snagit and get something else that does what we all originally purchased snagit for - capture images, do simple manipulation (change colours, add an arrow and some text) and then use that image quickly.

Snagit seems to have forgotten the second part. If I just wanted to capture an image I would use snippet.
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StevieB

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Tiffany,

Search snagit feedback for 'colour depth' (color depth) and you see how many unhappy customers there are...and remember only 1 in 100 bother to give feedback...most just stop buying snagit and get something else that does what we all originally purchased snagit for - capture images, do simple manipulation (change colours, add an arrow and some text) and then use that image quickly.

Snagit seems to have forgotten the second part. If I just wanted to capture an image I would use snippet.
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Mike62

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I am also just an 'average' user of SnagIt capturing screenshots for later reference and/or sharing. Likely I am using -maybe- half (or less) of its potential.
Have gone thru a quite a few upgrades since february 1999 (v.4.2),the price at the time usd.39,95, now 49.95.
For me personally, in most cases, SnagIt fulfills my requirements, but v.10 also did that.
I upgraded as I was hoping for some additional features, like scaling in smaller, or user defined, steps, a brush tool, more user defined captions
(e.g. caption text to be adopted from the filename, when using save-as option)
Screenrecording triggered me to go for the upgrade, but lateron I discovered the position-fixed control buttons at the bottom of the screen to be covering an 1" high area at the bottom of the screen
Therefore I use another tool for screenrecording (see attachment).
Hopefully that will be fixed one day.
=


=
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Markus Berchtold

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I upgraded from Snagit 9 to Snagit 11 because JingPro was no longer available.

This is only related to the side but compared to JingPro you loose one extremely important feature.

You CANNOT give a file name before uploading to your FTP server.

This alone is a huge setback.

Markus
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magusat999

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I'm not going to relist the features Techsmith has removed, but I will say that I don't like it, and it is not an upgrade but more like a trade-off. I have version 9.1.1 and if I do upgrade it will be the one before you started removing features. An upgrade is supposed to add features, not take away. Imagine if Adobe said, "Well, most people don't touch the histogram, navigator, healing brush, content aware tool, or the magic eraser in Photoshop - so we are just going to remove it from ALL version so that NOBODY will have them"... that will be a sad day for Adobe stock. Likewise, you just should have left those features intact that you removed (and i can't believe you actually think people aren't using the video capture features - you and I both know that's some DMCA reaction!). You should make the program MORE powerful and with MORE features in addition to what has gotten you this far, not put less in and add a couple things - including a higher price - and pretend your doing it "for us".

I'm sticking with my old version - and when I determine that I can get something better that does all of the job Snagit does - PLUS those few new features I am going to replace it with that. Most of what Snagit does can be done with Hypersnap Pro anyway - that and Camstasia and it's goodbye Techsmith.
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NZ

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I really wish Techsmith will stop making decisions based on their collected "user data" or that all users would opt out of this stupid program, as it doesn't represent what I would think is a fair amount of your corporate users (because of company policies preventing us from joining that program).

Also, we are not all at the same level of using Snag-It - we learn new features as we go and need them. I was totally cheesed off with Techsmith when I needed some of the removed features and learned that my colleague who still uses and older version, had access to those.

I'm vowing to find a small software developer who already does something similar who will listen to what we need and not take features away.
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Kate Miranda

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I was urged to try snag-it in order to capture screen content to use in video editing. The information I was given was clearly out of date. The inability to save content in avi and the poor colour quality means it doesn't suit my needs. I have wasted time trying to open files in one movie editing program after another to no avail. Even YouTube wants to improve the colour profile of uploaded files!
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Andrew Charest

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I used Snagit 8 and was glad I could edit and save icons. I could create icons for use with android development. I could resize and save them. I go to edit an .ico file now and it can't even open the file. What? I installed the update since I purchased the last version based on my decision that well I should get it I like capturing and I can edit icons as well without having to buy a specific icon editor or jump to the investment of Photoshop. Now I have to remote back to old XP machine to use Snagit 8 to edit an icon or save a file as an icon to copy back to the new machine to include in new app. really guys. I want to edit icons with snagit. please. Feature bloat not trade off. Create an additional offering with different features but don't get rid of one feature I was expecting to be here and add others I'm not using.
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Mike62

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Hi,
Just a tip - as this thread is labeled 'Answered' and considering the last comments from support being 7 months ago, I guess Techsmith isn't watching this anymore. Only those being subscribed are being notified...
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atty

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Do you think there might be some reason Techsmith does not answer? Can't imagine what that reason would be. Lately, in world events particularly, we have seen the effect of voices that won't stay quiet. Let's don't let the title "Answered" sway our expression of dissatisfaction.

We'll send a fresh link to Techsmith, if necessary.
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Mike62

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@atty: as said, this thread is labeled as 'Answered'. Considering no input from Techsmith, I am sure they will not contribute anymore. Meanwhile, I got notification in my mailbox of replies on this thread from "Priyanta Dharmasena" (2nd July) and "K S " (3rd July). However, when looking at the thread, their replies actually donot show up here... strange.
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Acco

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I was about to buy snagit, but then i saw the removal of the directx feature.... why would they do that? Not gonna buy it now.
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Raymond Joyce

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I have been using Snag-It since version 8 and was very impressed with the software so much that I did the training for my company. We use Snag-It to help capture and resolve issues within our customer support area and to also create training materials.

The downside for all of this is the fact that Techsmith has remove some of the key features we were using. I will not go into specifics, as I did already without receiving any satisfying answer.

Almost every time we upgrade, it seems we are giving up something. 
My advise is to look before you leap to upgrading. If you are satisfied with what you have, why take the chance on losing it. I made that mistake twice, and shame on me.

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John Kendrick

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I too was surprised by the removal of text capture, a basic feature I used for IT support all the time.  When I inquired with Techsmith they said they removed it because their user base was not using the feature.  I guess they forgot to check with this user who has been using the product since version 5.  J
(Edited)
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Duane

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I've been using Snag-It for a very long time as well.  Currently suckered into (i mean, using) v11.4.3. 

I still can't find the doggone ZOOM button, link, or anything of the sort!

I have to spend time online to find something so darned fundamental to just about anything that has to do with graphics - unreal.

I remember complaining about the Stamps being removed, them basically saying, "Make your stamps your own damn self - oh, and pay more money for the privilege!"

And I never, EVER click on the "Send anonymous data...." box for ANY product.

I still don't see how you at TechSmith can feel so smug and ethical about taking things out of a program and then charging for it.

Holding out on any "upgrade" until you all stop this nonsense.  Yeah, that means less revenue for TechSmith.

Bill Hamilton must be so proud!
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Rick Stone

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Hi Duane

If I'm understanding correctly, you can zoom in with your Mouse Wheel if you have one. Just press and hold the Ctrl key and roll the mouse wheel. Press Ctrl+0 to return to normal.

Cheers... Rick :)
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atty

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It's not just Techsmith.  It's the corporate mentality in general.  Market survey data seems to be the perpetual tail that wags the dog.  Just witness some of the colossal debacles that come out of Microsoft.  It makes you want to walk in there with a bullhorn and tell those people in the cubicles to get up, get out,  and start walking the streets.....actually talk to people.  Won't happen.  Their world will always be defined by the interior of those small, three walls. 
(Edited)
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Public2

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Listen, Steve Jobs used to say publically that he was totally uninspired in talking with Apple's customers, never mind actually taking their advice. He would say "Only I know where the product is going, and apparently I have excellent skills at it since we have such dedicated users."

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