When I record it's only showing a blank or black screen.

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  • Problem
  • Updated 1 year ago
I have no idea why but when I've finished recording, it's only showing a blank or black screen. The audio is completely fine, but I have no idea how to fix the record. Please help me. I paid a lot of money on this so it's unfair if it doesn't even work properly.
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BakedPotates

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  • Frustrated, annoyed,

Posted 1 year ago

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Tom

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There is an official post somewhere here regarding this.  It is most likely your security software.  I know my Trusteer Rapport software blocks other software from capturing the screen (presents a blank screen), even built in software like the snipping tool.  I had to make an exception in the software in order to get it to work.
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BakedPotates

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I did think of that. But I had already recorded two videos before that of the same game, and they were perfectly fine.
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Robert R., Online Community Admin

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Hi there;

If adding an exception to your antivirus does not address any future recordings (unfortunately you will be unable to fix the existing recording if it is all black) then I would strongly recommend you open a support ticket here.Note that if you put "Attention Robert" in the ticket it will be assigned directly to me and I can keep an eye out for the ticket.

Thanks!

-Robert