When I start a new project a message pops out to update Camtasia. I have purchased a licence and I'm not able to use it.

  • 1
  • Problem
  • Updated 8 months ago
When I start a new project a message pops out to update Camtasia, ruining the work. I have purchased a license last year.  How to get rid of this annoying and disruptive message? Thanks!
Photo of gibsonnavas

gibsonnavas

  • 1 Post
  • 0 Reply Likes
  • Frustated.

Posted 8 months ago

  • 1
Photo of Joe Morgan

Joe Morgan

  • 9095 Posts
  • 4796 Reply Likes
I'm not sure why that's happening to you?
I would start by disabling the Check for Upgrade feature.


That might temporally kill it, I'd contact tech support as well.

My personal preference?  I don't let my programs check for updates.I've never had you problem.
I don't believe its proper to see that message every time you start a project.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe