When I stop recording a video the editor does not come up and Snagit closes

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  • Updated 1 month ago
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I have been using Snagit 2019 with no issues. Windows 10. Now when I record a video, when I hit stop recording, the Editor usually pops up so that I can save it to my desktop. Now, when I hit stop, it thinks for a moment and then the program closes itself without the editor opening. Maybe this started happening after the last Win 10 update? I just deleted and did a brand new reinstall to no avail.
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hays.cj

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Posted 2 months ago

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Joe Morgan

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Are the recordings being saved to the Library?
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hays.cj

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I have been doing 20 to 30 videos a week capturing my desktop since Version 13. When I hit the blue "finish recording" button, the EDITOR does not come up and the Snagit program closes.

And you know how it is, even when you close the programs you can see they are running in the task manager. Nada. The programs are closed.
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davidlambert

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I think what Joe is asking is, when you restart the program after it closes, are your videos in the library?
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hays.cj

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No
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Joe Morgan

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I'm running 2019.1.3 and not seeing your error.

I suggest you update SnagIt if running an older version..........
Or contact support.Your not the only one reporting this error.

https://feedback.techsmith.com/techsmith/topics/crashed-unsaved-files


This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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okaylah52

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I had the same problem. I have Snagit 2019.1.3.3847 and crashes after stopping the recording. When I reopen the SnagIt editor, the video is not in the library.

After some searching on the Internet for fix, I found a file that looks like SnagIt temp video file, based on the modified date). (Go to C:\Users\<user id>\AppData\Local\Temp then look for something like _snagtmp.mp4).

Unfortunately the file cannot be played because it's corrupted. I tried to repaired it with ffmpeg tool but failed with error "moov atom not found".

Please advise how to repair the file.

I wish SnagIt has a more robust recovery strategy. When we record an important event, we cannot afford to lose it.

Thanks.
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rsporn1014

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I have also notice that editor is not automatically opening when I hit the finished button, everything else seems to be running normally