When will Snagit support High DPI awareness on Windows 10

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Any plans for SnagIt to support High DPI awareness (https://msdn.microsoft.com/en-us/library/windows/desktop/dd464646(v=vs.85).aspx) on Windows 10?  Currently, the latest SnagIt 13 user interfaces fail to scale properly on the additional low-dpi screen(s) when there is a high DPI screen in the mix.
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cameron

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Posted 1 year ago

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nicholas.blackledge

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Yes, and it makes the interface unusable in the process!
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ReyBango

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+1 SnagIt doesn't scale properly on my Surface Book which has a high DPI screen. The only usable part of capture ribbon that floats around on the edges is the big red button. Trying to access any menus is impossible due to the tiny size of the text and menus.

This has been a persistent issue for some time. 
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ReyBango

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This might be a workaround until there's an actual fix from TechSmith. Right-click on the snagit32.exe file and select "Properties". Then click on the "Override high DPI scaling behavior" checkbox and then choose "System" from the dropdown. See the arrow below. When I did that it now scales properly on my high DPI Surface Book screen.

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cody

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This worked for me. Although, I had to do it also for the Snagit Editor program. I also had to go to the task manager and kill / restart the tasks to take effect. I used System (Enhanced) instead of System in the DPI override.
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james

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#metoo

I have an external monitor at lower resolution than my Microsoft Surface (this will be our standard build for 200 users) and it makes it very difficult to use Snagit. 

I have just upgraded to Snagit 2018 but it did not fix the problem :<
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jeff.smith

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Next maintenance? This has been a problem for at least 2 years. We will definitely not be upgrading to 2018 or any other version until this problem is resolved.
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Chris Larson, Snagit Technical Product Manager

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Jeff, completely understood that this is a issue that you want fixed and won't be upgrading until then. Fixing this, unfortunately, takes multiple steps. Crosshairs/Selection UI have had progress made. Editor and Capture up next. Do you have sense for which part of Snagit would be best addressed first, based on your usage?
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jeff.smith

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No. Usage of the entire product is degraded if you're limited to the hardware that can be successfully used. And to continue to say "we're working on it" degrades your company in general. As a programmer and product developer for many years, I know I would be expecting an exodus if I couldn't resolve a high visibility issue like this after more than 2 years. Hardware is only getting better and cheaper - do you not expect more people to be affected by this? Stop adding "features" to your products until you fix the current bugs.
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alex.logvin

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3 months later, still no resolution Jeff? Really? I just shelled out $25 for the upgrade to 2018 hoping it would be fixed.... nope. I can do the scaling override trick which helps my capture and editor app, but when I am doing the actual capture, I can only select a portion of my screen.

https://imgur.com/2vhMjzb

That is the largest window I can capture, which is about 1/3 of my actual monitor.
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jeff.smith

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I'm guessing you meant Chris. I'm as frustrated as you are. My company is actively seeking a replacement product.
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mari

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i am using an old laptop just so I can use Snagit. Please fix! There are several new "features" that make it more difficult to use in general, but this is literally unusable. It crashes my machine, the click delay makes it unusable, and my video memory runs out. I use Snagit daily, and now I have to find some other tool until this is fixed, or carry around 2 laptops. 
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Robert R., Online Community Admin

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Hi Mari;

Have you opened a support ticket? Given the problems that you are having on the machine it seems that there are some technical issues happening and Support would be best suited to addressing them.

-Robert
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unlockmobilecode

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Every app provider want that it apps work smoothly with latest operating system. so i am sure snagit also provider new version for high dpi.
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lenraphael

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i had to switch to another app after years of buying Snagit for my biz. But what' not clear to me is there only an issue with mixed resolution displays or with all 4k multi monitors even if identical monitors, identical settings?
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patrickBRKLYN

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Yes. I can't us the program any more. Terrible.
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james

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Microsoft have moved this forwards and I have had some success with other applications. 

You may wish to update your version of Windows 10 and try the suggestions made by ReyBango above.
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patrickBRKLYN

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Yes, I have the latest Windows 10 and that suggestion above helps in some ways. However, the problem is, if your main monitor is your Hi-Rez monitor and then your other monitors are standard resolution the problem is not so easily fixed, for me anyway
(Edited)
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patrickBRKLYN

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In case this helps other people, if you can set one of your low resolution monitors as your primary monitor you may fix it on the low resolution monitors.