where can I enter my European VAT number - VAT is still charged

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  • Problem
  • Updated 3 years ago
where can I enter my European VAT number?
the invoice is 20% too high.
cannot buy it right now.
Photo of rk


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Posted 3 years ago

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Photo of e.hoeft

e.hoeft, Employee

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Hello RK.
There is a field in the billing address for a company name.

• If there is no company name entered in this field, you cannot include your VAT number in your order. When you include a company name, after you click ‘review Order,’ you are taken to a separate page where you can enter and verify your VAT number. Please see links below for examples:
1) http://screencast.com/t/PkhQMIcIH8
2) http://screencast.com/t/aJy90FVM8q

• If the company name is included in the wrong field, it will appear in an incorrect place on your invoice and you will not be able to enter your VAT number.

Please note: If you use PayPal Express as payment method, the address registered with PayPal Express account is the address that will be billed.
***Please note, we do not charge VAT tax over the phone or when purchased by Purchase Order.