Where is the rest of my image???? Just trying to Open a File and it clips image except for lower 1/4 portion.

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  • Updated 2 years ago
Problem opening existing images and not being able to fit into screen editor.  What's Up?
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Chuck

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Posted 2 years ago

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Rick Stone

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Not sure about the Mac version, but on the PC version we are able to press Ctrl+0 (Ctrl + Zero) and things reset. Maybe try that?

Cheers... Rick :)
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Chuck

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No luck.  macOS Sierra Version 10.12.3
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pjonesCET

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Try Option instead of Control key.
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Luke Griffioen, Employee

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Hi,

This sounds like an issue we had with Snagit 4.0 and macOS Sierra, which we fixed in an update. Do you have the latest version of Snagit?
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Chuck

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Purchased on Saturday.  Still waiting to hear the fix.  Just trying to Open an existing image or photo and all are getting cut off to about 1/4 of total image.  Using newly purchased MacBook Pro macOS Sierra Version 10.12.3
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Luke Griffioen, Employee

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Hi,

What version of Snagit do you have? Also, what is the zoom level for the image you have open?