Where are the video setup and frame rate settings in Snagit 11?

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  • Updated 5 months ago
Perhaps I am missing something.

When I purchased Snagit 11, I thought I was getting an upgraded version of Snagit 10.

Instead, I got a neutered version with fewer options, less flexibility, and less usability.

Where are the Video Setup / Frame Rate options? I have gone through tutorials here at TechSmith and searched on the web and in the forums.... I cannot seem to find a way to modify these settings.

I am extremely disappointed in Snagit 11. I quite honestly feel like someone has stolen $50 from me.

Seriously, am I missing something? I just want the ability to select a codec and its settings and set the frame rate.

Without these items, I can no longer use nor recommend Snagit as a low-cost high quality solution for video screen capture. It simply does not fit that description any longer.
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  • frustrated

Posted 4 years ago

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Photo of Mike Curtis

Mike Curtis, Employee

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Official Response

We completely overhauled the video capability in Snagit 11. We used to record in the AVI format which led to large file sizes and a hard-to-share video that was not very suitable for non-Windows or the Web. These videos also had a cap of 1GB.

It sounds like the AVI video was well suited for your needs however, and you can certainly obtain a refund here: http://www.techsmith.com/about/return...

With our new MP4 (h.264) video format, there is no frame rate setting because we are using an algorithm that strives for 15 frames per second but will adjust based on performance challenges. The MP4 is much better at capturing motion and the file size is a fraction of what video used to be in prior versions of Snagit.

Another nice thing we're doing in 11 is encoding the video on the fly. This real time encoding means that as soon as the user clicks "stop", the video is ready. There is no waiting for the video to process or render. It's also editable in most video editors and works on sites like YouTube.

I hope this information is helpful for you and others who might also be looking for AVI or wondering where some of the video settings they are familiar with in Snagit 10 or prior might be.

We'd love to learn more about why AVI is a preferred format in your workflow, and we'll get that return processed as conveniently as possible for you.

Thanks for the post and feedback!

Mike Curtis