Where are the video setup and frame rate settings in Snagit 11?

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Perhaps I am missing something.

When I purchased Snagit 11, I thought I was getting an upgraded version of Snagit 10.

Instead, I got a neutered version with fewer options, less flexibility, and less usability.

Where are the Video Setup / Frame Rate options? I have gone through tutorials here at TechSmith and searched on the web and in the forums.... I cannot seem to find a way to modify these settings.

I am extremely disappointed in Snagit 11. I quite honestly feel like someone has stolen $50 from me.

Seriously, am I missing something? I just want the ability to select a codec and its settings and set the frame rate.

Without these items, I can no longer use nor recommend Snagit as a low-cost high quality solution for video screen capture. It simply does not fit that description any longer.
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feyreson@hotmail.com

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  • frustrated

Posted 8 years ago

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Mike Curtis, Employee

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Hi,

We completely overhauled the video capability in Snagit 11. We used to record in the AVI format which led to large file sizes and a hard-to-share video that was not very suitable for non-Windows or the Web. These videos also had a cap of 1GB.

It sounds like the AVI video was well suited for your needs however, and you can certainly obtain a refund here: http://www.techsmith.com/about/return...

With our new MP4 (h.264) video format, there is no frame rate setting because we are using an algorithm that strives for 15 frames per second but will adjust based on performance challenges. The MP4 is much better at capturing motion and the file size is a fraction of what video used to be in prior versions of Snagit.

Another nice thing we're doing in 11 is encoding the video on the fly. This real time encoding means that as soon as the user clicks "stop", the video is ready. There is no waiting for the video to process or render. It's also editable in most video editors and works on sites like YouTube.

I hope this information is helpful for you and others who might also be looking for AVI or wondering where some of the video settings they are familiar with in Snagit 10 or prior might be.

We'd love to learn more about why AVI is a preferred format in your workflow, and we'll get that return processed as conveniently as possible for you.

Thanks for the post and feedback!

Sincerely,
Mike Curtis
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Tom Dozier

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It doesn't meet my video quality needs either.  I'm off to find another program.
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GodIsLove

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The quality you hard-coded into this produce is pretty sad. It's so compressed that fine print is not legible. It would be very helpful to adjust at least quality!!!
(Edited)
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Rob Cooper

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I've just bought the snagit software after using Jing for YEARS.  Needed something a little better and without hte 5 minute cap.

I've done about 10 videos now and the latest being a training video was 3 hours long, 2gb.

Output it to Google drive.

Just watching it now and I can't see the text on the screen from the website I was working on.  

It's not too bad in the snagit video editor but the version that was output to google drive is unwatchable.

I actually do not know what to do now.
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Andreas Toth

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Professionally this level of control is useless. As a content creator I require precise control of the frame rate and other settings.
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Andreas Toth

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Not only that, but the claimed 30 FPS is actually 29.737. Why a drop-frame-based frame-rate? Most my work is in PAL or similar, and I require a non-frame-drop-based frame rate. This is supposed to be international software. Internationally not everyone works like you guys.
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feyreson@hotmail.com

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Thank you Mike... I appreciate your rapid response.

Perhaps other users appreciate the perceived benefit of encoding on the fly... I personally prefer the benefit of quality recording at the frame rate and Mbps rate I want and I am willing to wait for it.

15 frames per second may be usable to some people, but I purchased Snagit 11 to incorporate captured video into video commercial demonstrations of software (i.e., an actual commercial).

When incorporating Snagit 11 MP4 captures into 29.97 fps After Effects compositions with effects, 3D layers, etc., the poor frame rate and low quality is immediately apparent, particularly when compositing with high-quality PNG screen shots and HD MP4 video.

I prefer the size-quality of MP4s for editing, but if the MP4s do not have the quality I require, the size is irrelevant.

AVI is often my preferred format only out of necessity due to quality considerations. However, I use MP4 when I have the opportunity and the composition allows.

Unless TechSmith incorporates the ability to modify the frame rate and MP4 compression values, then Snagit simply isn't usable for high-quality compositions.

Is there any chance at all that TechSmith would take their more more savvy customers into consideration and implement these capabilities in the near future?
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janthomae

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I definitely second this. 15fps might be enough for a quick vid that you show your colleagues but for a commercial presentation it's simply too jaggy. So having a setting for this would be very much appreciated.
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Dr Charles Hunt

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Spend a bit more money on SW May be the answer
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Dave O'Rourke, Senior Software Engineer

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I realize it's a higher price point, but our Camtasia Studio product is designed for a higher quality recording and editing experience. With Camtasia Studio you can adjust the recording settings to capture to AVI at 30fps. We do offer a free 30 day trial of Camtasia Studio, so you can try it for yourself to see if it better suits your needs. I'm trying hard not to be pushy. I just wanted you to know that we have higher end tools for higher quality recording.

Hope this helps.
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Andreas Toth

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I actually don't understand what I'm paying for with Snagit or why I bother still having it installed if I need to resort to other software.
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Daniel Foster, Snagit strategy lead

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Hi Andreas - I hope the way we're positioning video in Snagit is not causing confusion for you. The video functionality in Snagit 13 is all about making it quick and easy to generate ready-to-share screen-based videos. It's not intended as a tool for media production pros, with a lot of toggles and manual control over codecs, frame rates, and file formats. Instead, we're focused on serving the needs of people creating quick training or user assistance videos, often in the context of 1:1 support or knowledge sharing. Video is one part of the "whole package" that also includes image editing and animated GIF creation...all in the context of creating technical documentation, support, and training materials.

I'm curious whether you are seeing statements from TechSmith in other channels that paint a different picture? We want to make sure we're communicating consistently and clearly, to set expectations appropriately.
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Gavin Greenwalt

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You can make a product easy to use and capable of hq output. The two ate not mutually exclusive.
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Daniel Foster, Snagit strategy lead

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Hi Gavin - Agreed. Snagit 13 included a bunch of under-the-hood work to increase the default frame rates, increase max capture dimensions, and support webcam. So definitely some moves to give HQ output while keeping things simple. There are now three quality settings to choose from.

Perhaps a helpful analogy is that video in Snagit is intended to be more like a quality point-and-shoot camera than a DSLR. Good results on the first try, with minimal learning curve or fuss.
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adita

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I have Camtasia Studio 8.6 and it is useless for video capture because the native files that use the TechSmith CODEC do NOT play properly when imported into Adobe Premiere Pro. This is well documented and has been acknowledged by TechSmith's technical support staff.

I don't like to edit in Camtasia Studio because the interface is so much poorer than Premiere Pro. Has the native CODEC capture problem been fixed in the new 9.x version of Camtasia Studio?
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feyreson@hotmail.com

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Thanks dro, but I purchased SnagIt specifically as a low-cost video screen capture solution. I have absolutely no requirement for the rest of the features of Camtasia.

I already have the Adobe Master Collection, so I can pretty much do anything I want with the video once it is captured.
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Andreas Toth

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Exactly.
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Marcel Schmidt

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Hey everybody,

i have to agree feyreson. My personal reason to purchase Snaigt 11 was to replace Fraps. After a friend showed me his Snagit 10 and how well it works with all the small but usefull tools and function, i purchased my copy last month here in Germany. But i am really disappointed about the video capture. The framerate and quality does not match to the modern HD/Full HD time we are living in. 45 Euro gone with the wind in my personal eyes.
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Antony Peckham

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Is this a joke? 30 fps or at least 25 should be minimum.
Setting those kind of things is, and should be, a standard functionality, that even self-made capture programs support.

We just bought five versions of this, with the original intention of buying quite a few licences more and now we have to see that you capped the framerate?
You cut away all user settings?
And why?
My guess is: you want to force users to buy camtasia.

Well congratulations: you have lost more than one customer with this pretty stupid "Usability simplification feature"

I mean, really... that argument is not valid. Look at how many other programs simply have a button called "Expert view".
Now that would be too simple to build in, right?
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David

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Ya, this is hi-def age, there should be no downgrading. The quality is so bad, the recorded video is clearly laggy...30fps is standard, 60fps is hi-def, 15fps is choppy. I recorded a 720p 20 minute video, came out to 100 MBs, the video is almost unwatchable.. It's like the settings are stuck on low quality which is not cool.
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SUPERARR

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I feel pretty much the same as the IM frustrated.
being able to control the frame capture rate is crucial in fine tuning
a snagit capture.

You guys usually do really well but eliminating that option is an
Oh Shit.

Next release put it back. The auto capture should be the MP4 but leave the ability to squeeze a capture as much as possible in the program.
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SUPERARR

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very disappointed in the new snagit. going back to 10 and may call for the refund.

capture settings are the big thing. Need control over that - i am getting 14 meg for 5 minutes NASTY
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Kai Wegner

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I will back this whole conversation! Our reason to by it was to capture video from a game for analysing what actually shows ... this is not possible with version 11. However on your website: http://www.techsmith.com/tutorial-sna... you promote this feature. Is it possible to get snagit 10?
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Simon Johns

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The response from Techsmith is laughable. They are trying to describe a down-grade as some kind of benefit. Capturing low-resolution video at 9 - 15fps cannot be of any use to anyone, regardless of how amateurish they want their video to look. Did Techsmith actually ask any users if they wanted this down-grade in Snagit11? Are people that desparate for "video on the fly" that they cannot wait a few seconds for it to render into a file which is actually useable?

The mention of Camtasia Studio exposes this as a cynical ruse to upsell to a massively more expensive product.

Where can I get a legal copy of Snagit 10 ?
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bob

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Well they said "Get emotional! Describe how this topic makes you feel.
Pick a face to let everybody know how you feel." so here it is.

BULLSHIT, completely and utterly, i went from snagit 10 to get rid of the 1GB file limit and get 9 FPS, Thats crap.

I'm not buying your more expensive crap software.
I'm going to be asking for a refund.
I'm going to never recommend your software to anyone again.
I'm going to take my refund and buy fraps, cause it works AS ADVERTISED!
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Simon Johns

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I see that Techsmith has tagged this entire discussion as "Not A Problem"

So, they've no intention of doing anything about it, except process the refunds.
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janthomae

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Well, I would have bought a copy of SnagIt but didn't do it because of the crappy framerate. I'm back to the Mac with iShowU and IMovie. Case closed for me.

@Techsmith: I can understand that you want to upsell to Camtasia Studio, but seriously no user of SnagIt 10 will shell out 300 bucks. There is a reason why they bought SnagIt and not Camtasia in the first place. And removing functionality that was there in a previous version to force the upselling process is more likely to offend your customers than to sell copies of Camtasia. But I imagine you already know this by now. Maybe with SnagIt 12....
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robert.l.shaver

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I used ScreenFlow ($99) on the mac and loved it. Now I'm back on Windows and can't find a decent video screen capture program. I thought SnagIt would work but the poor frame rate says no. I'm not willing to pay $300 for Camtasia.
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The Gleeful Guru

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I was scoping out Snagit after downloading Jing and getting quite excited about the possibilities of tutorials on YouTube. But I've run across a lot of complaints about the usefulness of the new 11 version. Apparently it's a big flop as far as the serious users are concerned. I have no interest in amateurish presentations after taking so much time and care in creating a good clip.

I was going to just shell out the $50 and ;go for it. But not after reading these comments. I'll go for the free trial. If my YouTube clips are ugly blurs framed by two huge black sidebars, then that's it for me.
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Clark

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Sounds like Snagit 10 was worth the price of admission. I wish I had upgraded from version 9. Can I still purchase Snagit 10? Camtasia is a great product. Version 8 is fabulous, and I ALMOST pulled the trigger and purchased it (WORLDS BETTER THAN VERSION 6). The problem with Camtasia 8 is that it STILL cannot record video at 29.97 fps. This is a show stopper for me. Like the poster above, I have more powerful editing tools available to me, what I NEED is a screen recorder with system audio, like Camtasia 8, but with the ability to record HIGH QUALITY video at standard NTSC framerates. To see the deficiency in Camtasia's 30 fps video, try recording Netflix videos (they are 29.97) with Camtasia and then playing them back. IF they don't crash the program, they will play back with unacceptable stutter.

Too bad. Camtasia 8 excels at ALOT of things that Camtasia 6 did not — the video editor, unlimited layers and new output options are ALMOST worth the price of admission. However, the lack of standard frame rates is a show stopper for me.

I realize this is a Snagit thread. I'm posting this information here for anyone who might be considering C8 as an expensive replacement for S10. If standard NTSC caputre is important to you, Camtasia 8 is NOT your solution.

You might try Replay Video Capture, instead. It's around $40 and, once you figure out what frame rate your video is running at, it records perfectly (with system sound).
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Dave O'Rourke, Senior Software Engineer

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For Windows Vista and Windows 7, this option can help you achieve higher capture frame rates: http://screencast.com/t/yzZPHajNl

This option is not on by default because it causes the screen to blink before and after recording, and because it disables the translucent title bar applied to windows.
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robert.l.shaver

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Trouble is Camtasia Studio is $300. I can buy a Blackmagic Design Hyperdeck Shuttle 2 for $345 and record full resolution directly from my HDMI port. I only need capture capability. I edit in Premire Pro.
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John Hughes

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Im also disappointed - I was about to buy Snagit.

What other tools would you recommend - but ideally producng MP4?
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adita

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I was just about to buy the new SnagIt (v. 13.1.3) when I realized that I cannot choose my desired FRAME RATE. That's bad! I am currently using liteCam HD which produces very nice screen captures and allows me to set custom FRAME RATES.
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Rick Stone

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Hi there

Actually, SnagIt does allow configuring the frame rate. It's just not labeled as such.



There is more information at the link below:

https://support.techsmith.com/hc/en-us/articles/217552078-Snagit-Windows-Snagit-13-Video-Frame-Rate

Cheers... Rick :)
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Mathew grant

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I went with cam studio & their lossless codec, does well and is free
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robert.l.shaver

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Where can I find Camtasia Studio free?
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Ayman Khater

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This reply was created from a merged topic originally titled
how to control the recorded video quality by using snagit??.
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Roy

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I have requested a refund and am hopeful to receive it in a timely manner. The poorly planned Snagit 11 has costed me time and money!
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Marcel Schmidt

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Is it possible to get a refund in Germany, too? Or maybe something else like Camtasia Studio for less the listed price?
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Wolverine

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I am currently on my trial period for Snagit.
I am the very definition of beginner when it comes to
computers, software etc.

I found myself in need of video capture software and
tried the debut software without success because it doesn't
pick up the internal audio.. only takes audio from the mic which
makes the playback very poor. I found snagit and fell in love
its easy, very basic. I too however, am noticing all my files
are choppy. I researched & found that the "frames per second"
i think they said, was too low. and from my understanding cannot
be adjusted.

I can tell you from the stand point of a beginner - that i have no absolutely
*no problem* waiting for the video to render if it means a higher quality play-
back. I read that camtasia is an alternative at a "higher price point". I haven't
paid for snagit yet ( and was about to) - wouldn't mind investing that $50 bucks
into camtasia either - however, i tried camtasia for a few hours and found it
user unfriendly and complex. My fear is to pay $300 for this software and finding
myself not even using it.

QUESTIONS TO TEACHSMITH - Is snagit 10 a vaible alternative? i do not mind
large avi files. Is it still possible to find snagit 10? If i purchase camtasia
what solutions do you offer a novice video capture user?
Please advise?

Chris
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bob

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hi Chris,
I don't work for snagit (I too am a disappointed customer)

Version 10 snagit has a 1gb file size limit cause of the codec they use. so depending on the size of your screen resolution it may not record for long. I got about 14-15 mins of recording at decent quality before id have to start recording again to a separate file. and if your doing video tutorials like me, that's not an option. I have been using an open source (free for the rest of your life) program called camstudio. it's free, has full control over audio and video settings. and even has a lossless codec, which is slightly choppy on a slower computer but will capture a perfect video at the same size as your screen. it's defiantly something to look at , I'm just pissed off I didnt find it before I wasted 2 months screwing round trying to get snagit to do what I needed it to.

best of luck
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bob

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@ chris by the way that lossless codec is optional. you have to download it to use it, and if you want to switch back to a regular codec its really easy "(one setting to change)