Where are the video setup and frame rate settings in Snagit 11?

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Perhaps I am missing something.

When I purchased Snagit 11, I thought I was getting an upgraded version of Snagit 10.

Instead, I got a neutered version with fewer options, less flexibility, and less usability.

Where are the Video Setup / Frame Rate options? I have gone through tutorials here at TechSmith and searched on the web and in the forums.... I cannot seem to find a way to modify these settings.

I am extremely disappointed in Snagit 11. I quite honestly feel like someone has stolen $50 from me.

Seriously, am I missing something? I just want the ability to select a codec and its settings and set the frame rate.

Without these items, I can no longer use nor recommend Snagit as a low-cost high quality solution for video screen capture. It simply does not fit that description any longer.
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feyreson@hotmail.com

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  • frustrated

Posted 7 years ago

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Celina Rodriguez

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3rd class video quality - please dont buy this product
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David Anderson

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So it would seem that TechSmith was not selling enough copies of Camtasia because Snagit 10 was a great program that solved most peoples needs.

TechSmith solution - remove the features and get the customers to spend more money on a more expensive product

This is absolutely ridiculous. Not only will I be screaming this from the rooftops over social media and recommending alternatives, but I will be taking this to my MBA colleagues and lecturers to use a case study of WHAT NOT TO DO in business.

TechSmith - What most successful businesses in the world do is listen to their customers and then create products that fulfil their needs and therefore increase revenue. I don't think removing the features that most people purchase your product for is the best course of action.

If this is not resolved in some kind of update in the next month I will asking for a refund also and using a competitors product.
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mike

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I just bought this also and unfortunately discovered that the video quality is too poor for real work to look good. In this age of higher and higher resolution devices it hardly makes sense too produce a product that is locked into poor quality mode.

Re MP4s I see MP4s all of the time that evidence good detail at reasonable file sizes. Frankly I was excited. Now I'm bummed. Snagit is a great idea thats been emasculated.

And Re Camista. I don't have that kind of bread. I hope you guys sort this soon.

Cheers,
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Travis Prebble

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Glad I gave the trial a spin first. The video quality is really quite poor and is the sole reason I'm uninstalling Snagit 11 now.
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milocraft

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I just want to add that I also find this program unsuitable for my needs. If I cannot record 30 fps reliably I will continue to use Fraps. This app seems like it is dumbed down for the masses which may be a good idea for the product, but it does not serve people who need to step through frames at a 30fps. Also, the fact that it does not support quick editing with an In and Out key is astonishing. I literally have to cut the head and tail in 2 steps? That is a considerable cost of using this product when I have to edit down captures many times per day. There is no way I am going to buy/use another program to do that. It is a shame because many parts of the tool are great, but as many  others have pointed out, the quality/reliability/customization is more important than hard drive space or ability to "share" for professional users.
(Edited)
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Dan Worrall

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Having just reinstalled my whole system, I thought I would upgrade to the latest snagit. Fortunately I tried the demo first and, when failing to find video setup options, discovered this thread. Good job I still have my version 8 installer!

FYI I produce tutorial videos for audio plugins, eg http://youtu.be/GYTCQeggyzo

I use snagit 8 to capture short AVI clips, using a lossless codec to avoid blurring the text, and a high frame rate to preserve the smoothness of my client's beautiful hardware accelerated gui animations. Video is edited in Vegas, and audio mixed with Reaper.

I don't want or need Camtasia: no desire to have another large app running while I'm capturing, and no need for the editing features.

Might I suggest perhaps a Snagit Pro, priced between the basic Snagit and Camtasia, which provides high quality video capturing with a small footprint?
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Gordon McGladdery

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So off topic... but are you the smoothest-of-the-smooth FABFILTER VOICE? 

Best plugins on earth. Best plugin tutorials on earth.

/gush
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Dan Worrall

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HI Gordon,

Yes thats me. And thankyou!

Dan
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dave

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Adding to this...... just requested my refund as well..... what stupid move.... why would you force the end user to suffer with bad video quality that can't be configured??!!!!!!!!!!!!!!
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snoopaloop7

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Yep... just ran the trial version and was planning on purchasing Snagit based on what I saw and needed. Went to try and adjust the video quality, couldn't find the settings... did a google search, and landed here. Definitely not going to purchase now. Seriously? You removed the ability to adjust video quality settings? What a joke. Clearly a move to try and get users to move onto Camtasia... going to tell everyone and everything everywhere that TechSmith sucks!
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loren

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This reply was created from a merged topic originally titled SnagIt & FPS.

Does SnagIt 12 still now allow for adjustable FPS? I dont want to have to by Camtasia just to get an adjustable FPS for screen-capture. I do not need all the extra tools is Camtasia as i am happy with the Full Video editor I currently use. I just need a good quality screen capture/recorder.
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Colin

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This reply was created from a merged topic originally titled What is the Maximum Video Frame Rate in Snagit Version 12, and how can it be set?....
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Melanie

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This reply was created from a merged topic originally titled Framerate for video captures with Snagit 12?.

Looks like the video editing features have been extended with Snagit12. It now seems to be possible to trim the video capture and to publish it directly to different channels. Is it also possible again to set the framerate manually (to more than 15 FPS)?
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Frank

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This reply was created from a merged topic originally titled How do I improve the image and sound quality of a video capture?.

How do I improve the image and sound quality of a video capture?
The frame rate is too low and the sound is also noisy
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Daniel Foster, Snagit strategy lead

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Official Response
Hi all- I’m excited to let you know that you can now have the option to choose from Low, Medium, or High video capture settings in the new Snagit 13. The default is Medium, which targets 15 fps. When you set this preference to High, Snagit will target 30 fps.



Of course, since Snagit generates a ready-to-share MP4 video in real-time (quite a resource-intensive activity!) the actual framerate of your video will vary. Key factors that impact framerate include: your computer hardware, how much system resource is consumed by your other apps and services, capture dimensions, and amount of motion in your content.

Other video-related updates in Snagit 13 include support for webcam video capture, full-screen capture on displays larger than 1080p, and animated GIF creation from videos. Do let us know what other video features you’d like to see in Snagit.

Next steps:
  • Read more about what’s new in this version.  
  • Try out the new version of Snagit for 15 days – download it here.
  • If you own a license to any earlier version of Snagit on Windows or Mac, you can upgrade to the latest and greatest for only $24.95 USD – see upgrade details here.
  • Oh, and if you are diving deep into video creation, check out Camtasia, our video editing powerhouse!
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erkme73

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Wow.  Four years later, and finally some movement in the right direction.  For me and my company, it's too little, too late.  We have moved on, and are happy with our current solution.
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Daniel Foster, Snagit strategy lead

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Hi there - I'm sorry for the delay and understand why you'd need to get a solution in place. Hope you'll give us a chance to win you back!
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Psy Barnsley

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That's great news, especially as the latest Audials makes it seemingly impossible to manually set the recording area - it's not always a video, e.g. showing people how to use Windows, and sometime we want to crop a video while we record.
When this issue is fixed I will upgrade to the latest Snagit & goodbye Audials Tunebite forever :-)
Love & respect,
Psy <3
Faith : Hope : Unity
United World Awakening WWW.UWA.Org
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satyajit

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Please include feature of choosing frame rate 24 fps in your next version and make it compatible for atleast windows 7 64 bit ultimate. It feels very nice when screen capture video looks cinematic with 24 frame rate.
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Daniel Foster, Snagit strategy lead

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Hi Satyajit - I just wanted to make sure you saw my note above. The new version of Snagit that was released in June 2016 already has a setting for higher frame rates. Hope this helps!
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ravi kaur

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This option is not on by default because it causes the screen to blink before and after recording, and because it disables the translucent title bar applied to windows.

I'm curious whether you are seeing statements from TechSmith in other channels that paint a different picture? We want to make sure we're communicating consistently and clearly, to set expectations appropriately.