Where did my markers go?

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I added markers but I don't think I anchored them right. So when I added audio and moved things around to time everything, most markers are gone. So then I added them back and I've got hotspots that point to them. When I do that, it gives me duplicate choices, which indicates that the ones that disappears still exist somewhere.

Maybe not a big deal but I like to keep things clean and would like to delete them to avoid confusion later. Or if I knew they were there in the first place I could have moved them instead of recreating them.
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jod-z

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Posted 8 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Hello,
I'm sorry you are having trouble!

There are two kinds of markers: media and timeline. The media markers go with the media clip when it is moved. The timeline markers stay put in one place.

Please look up Markers in the help file to see how to work with these two different kinds of markers.

Also, to see all the markers currently on the timeline, open the Marker view by clicking the Show / Hide views button at the top of the tracks right underneath the Zoom Timeline slider.

I would recommend you turn on the Marker view, see which markers need to be attached to media clips and turn them into Media Markers, then delete the rest.

Again, the help file will guide you through all you need to know.

I hope this helps!
Kelly
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jod-z

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Thanks, as I said, I'd already figured out what I'd done wrong. To be more specific, I think what I did was anchored them to the audio track instead of the track I had my image/slides on.

And yes, I've been using the marker view but I don't see the ones that have disappeared ... that's what my question is ... why are they not showing up there if they're shown as hotspots choices?

Oh, now that I think of it, they're probably hidden because I "cut" some of the audio. I really wish "cut" meant "cut" and not HIDE!

I'll check once it's done rendering and reply back when I know more.
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jod-z

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My theory proved wrong, I still cannot find the missing markers.
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
When you say they show up as hotspot choices, do you mean they show up as available options in the Table of Contents?

Or, are you taken to that section of the video when you click a callout that has a hotspot that pointed to the (now missing) marker?

I want to make sure we're talking about the same thing!!

Kelly
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jod-z

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No, I'm creating my own TOC because the one C8 produces doesn't work how I want it to. But I did just check and they are not showing up if I did want to produce it that way.

What I'm talking about is when I go to define the hotspot, it's showing extra markers to choose from. I'm assuming these are the ones that vanished, then I recreated them. Now there's 2 of each and I'd like to remove the extraneous markers.

It's not a huge deal since I've got it working properly. Just trying to keep things clean.
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Brad, Camtasia Studio QA

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It looks like this is caused by trimming media that have media markers. The markers that are trimmed out are actually just hidden (as you already pointed out) so they're still showing up in the hotspot list. This seems like a bug to me though so I'll get it logged in our system and we'll do our best to get it into a future release.

Brad
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jod-z

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Thanks Brad
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jod-z

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FYI: I was able to select "delete all markers" and that got rid of them. I'm still having trouble making them work though. 5 out of 7 of my modules are fine but two of them aren't timed right. I'll keep trying.
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Kelly Mullins, TechSmith Employee & Helper

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Ahh... I see.

I will let the team know that this is happening to you so we can test this out to see if it is a bug in the program.

I wonder... have you tried exiting Camtasia Studio then reopening your project to see if they are still there? Perhaps you need to exit the program in order for certain things in the memory to be flushed? Just a thought.

But, this certainly seems like behavior that needs to be looked into.
Thanks for the information!
Kelly
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jod-z

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I tried exiting and re-opening and they're still in the hotspot choices. Thanks for looking into it!
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jod-z

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Also, I don't know if this is related or not ...

I'm working on 7 different modules. Before producing each, I've learned to recheck these hotspots since I've already screwed them up several times.

I think I'm doing it right now ... when I move things around, the markers are moving as they should. But when I recheck to make sure the hotspots are intact, they are no longer connected to the markers, but instead pointing to a spot on the timeline.

Is this a bug, intended functionality, or something I'm doing wrong?
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Brad, Camtasia Studio QA

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Hello,

I'm trying to look into some of the issue you're having and I think I figured out the problem with the hotspot suddenly pointing to a time instead of a marker. It looks like if you change a media marker to be a global marker, we accidentally change all hotspots pointing to it to point to a frame at time instead of the marker. This seems like a bug to me so I'll get it logged in our system and we'll do our best to get it into a future release.

Thanks!
Brad
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jod-z

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Also forgot to mention that quite often Camtasia crashes when I'm attempting to change a global marker to a media marker!
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kayakman, Champion

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I too have seen this happen several times; I've found it best to use ctl-F11 to zoom in timeline before attempting to change a timeline marker to a media marker; the sweetspot to set the media marker is pretty small; if the marker is at a clip boundry, the little media marker arrow can go either way [it points right or left], depending on which clip you want it associated with
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jod-z

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I've noticed that too, I've never been able to make it go the way I want (does it even matter?). At this point, I'm just happy if I get one that works.
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Brad, Camtasia Studio QA

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Sorry you're having trouble!

If you can reproduce the crash somewhat consistently (or you know the time it happened last) you can contact our Tech Support department and they have the means of gathering a crash dump from you. They can then give that information to the Development team and we can try and diagnose what happened based on the data in the dump. You can open a support ticket by clicking the "Ask a Question" tab at http://support.techsmith.com

If you've never been to our support page, you'll have to make a new account (it's free), but someone should respond within one business day.
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jod-z

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My new problem is now I have a hotspot pointing to a marker and when I produce the video, it's not going to the right spot, but just a few seconds before. Everything looks great on the timeline, I have no idea why it's doing this. I tried deleting the marker and adding it again, then reassigning the hotspot and I get the same behavior. This is the last of 7 modules I'm working on and everything's working fine in all the others. Frustrating!

Any ideas how to make it work?
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Brad, Camtasia Studio QA

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It's possible that this is just due to the keyframe rate setting in production. What format are you producing out to?
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jod-z

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MP4 with HTML5. I have 9 hotspots and only one is acting up. I'm using the same settings as my other 6 modules and they have all worked fine. It's very strange.
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Brad, Camtasia Studio QA

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Ok, it's probably unlikely then but you could try lowering the keyframe rate (try lowering it all the way down to 1) and see if that helps. If not, you can bring this issue up with Tech Support if you decide to contact them about your crash and they can collect the project from you for us to diagnose the issue. Here's a quick Jing on where to change the keyframe rate:

http://screencast.com/t/feTIg537Pv
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jod-z

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I also tried deleting the hotspot (and the marker again). My hotspots are in a group so I created a new one on a new track. Still didn't work. Reducing the frame rate actually helped, but it's still not totally on, just a bit early. How will a reduced frame rate affect the rest of the produced video and will it look different than the others that have already been produced at FR=5?

Maybe I'll try a fresh reboot and/or recreate the whole thing.
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Brad, Camtasia Studio QA

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The reduced keyframe rate will make the keyframes in the video closer together. We're supposed to be stamping a keyframe at every marker or jump to hotspot, etc in your video but it's possible that it's just on a weird time and we didn't stamp one.

So in your case, when you lower the keyframe rate it makes it more likely that a keyframe will be closer to your marker. Since the hotspot needs to land on a keyframe, that helps the hotspot land closer to your marker. of course if we stamped it correctly like we should in most cases, it would land dead on like the others.
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jod-z

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Okay, new problem ... let me know if I should start a new thread or open a support ticket.

I'd mentioned the other modules were working fine. I've now uploaded them to a web server and none of the hotspots are working! They work fine locally though. Why would that be? I've had them working in the past.

I was hoping to get this out for review while I work out the other issue.
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Brad, Camtasia Studio QA

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That's definitely weird... you may want to open a support ticket for this one because it's not going to be ideal for me to help diagnose the issue for you here on Get Satisfaction (it's also not fair to you because it'll take a LOT longer than support would).

If you open a single support issue though they can help you with the crash, this issue and then anything else weird with your project that I haven't already opened a bug on.
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jod-z

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I think I figured it out ... it was because the whole video hadn't loaded yet. Once I had a little patience it worked. Sorry for the freak out! :-)
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Brad, Camtasia Studio QA

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Awesome! Glad you figured it out!

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