White border when copy-pasting

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  • Problem
  • Updated 2 years ago
  • Acknowledged

When I copy and paste using SnagIt 12, the pasted object always comes with a white border. This didn't happen in the older version I was using before. Since I sometimes use this to move elements or cover elements, the white border disrupts the image. It is especially visible when I enlarge the pasted element.

How do I paste without having that white border?

Thanks!

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marco.armienta

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Posted 4 years ago

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Rick Stone

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Hi there

Does it happen immediately upon pasting? Or does it happen when you change the size of what you pasted?

If it happens only if you change the size, try adjusting the size first before copying.

Cheers... Rick :)
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marco.armienta

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Hi Rick, it does happen after changing the size, but that's exactly what I want to do: copy an item, paste it, and enlarge it in order to "clone" sections. I was able to do that in previous versions.

Thanks

(Edited)
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
I'm sorry you are having trouble.
What version of 12 are you using? The latest?
Kelly
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marco.armienta

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Yes, 12. I bought the license a couple of weeks ago.
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
Sorry for the delay getting back with you.

Where are you pasting to?
And, how are you pasting? For example, a straight up copy/paste into Word or are you using the Word output?

And, what kind of image are you pasting? Does it happen with everything or just certain types of captures?

Kelly
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Rick Stone

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Kelly Mullins, TechSmith Employee & Helper

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Yes, and maybe this one:
https://feedback.techsmith.com/techsmith/topics/why-do-images-have-a-white-border

So, I'm trying to see if this issue is the same or something new.
It only happens occasionally with some people. I'm trying to see what they have in common. Got any ideas?
Kelly
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marco.armienta

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Hi,

I can confirm it looks like the same issue described in the two URLs above. I am doing the same thing they are. Copy and pasting within the same image; it could be to cover something or stretch a color or background over an element. I sometimes also do it in order to stretch a line and create a border that matches exactly the image I already have, as opposed to creating a new border.

For example, in the image I'm attaching, if I want the thick grey line to go to the far right side, I would copy a section, paste it, grab the right end and stretch it all the way to the right edge.


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Kelly Mullins, TechSmith Employee & Helper

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Okay,
So i have verified that this is once again a known bug that I can reproduce.

I don't use this particular process for doing this kind of cover-up work so I don't run into this bug.
For my own process, I use the CTRL method which makes a copy of the piece as you drag.

So, make a selection on your capture, press the CTRL key and drag that new piece out and place it where you want it.

I think the white border issue has to do with the dithering or anti-aliasing that occurs when resizing. So, this will be fixed in some future release. However, I don't know when.

Sorry for the trouble. Maybe the CTRL/Drag method will work out for you.

Kelly
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marco.armienta

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Thank you for the info. If you resize after using CTRL/Drag it also adds a border though
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Kelly Mullins, TechSmith Employee & Helper

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Right, it will.
I never resize. I just drag those bits out and place them. If I need another one, I just keep the CTRL key pressed and drag another for further coverage.

Overall, the resizing will be an issue until a fix comes out. Sorry I can't be of more help.
Kelly
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Kevin Groder

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My OSX version always pastes with a white border regardless of resizing or not. I Save as a PNG to get around this.
(Edited)
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Ashley

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The ability to select a block of background and then stretch it to cover something was one of the most useful features in SnagIt. 

We just dropped part of a product name (the very end, thankfully), and I'm editing dozens of screenshots. It was taking twice as long in SnagIt 12.

I hope this can be fixed. Until then, I'll stick with version 10. I'll miss spell check. 
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Rick Stone

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If you haven't yet tried it, it's really super simple to use the Ctrl key while clicking and dragging. 
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
I'm with Rick. I find the CTRL method to be much faster overall than copy/pasting/resizing - especially if you just keep the CTRL key pressed and instantly create as many pieces as you need.

However, I'm very sorry the resizing is not working as it should. As mentioned above, this is a known bug that will be fixed in an upcoming release. However, I don't know when that will be or, which release it will be in.

Kelly
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Ashley Bryant

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Thanks, Rick and Kelly, for the replies. When I'm finished with this project, I'll reinstall version 12 and try to get into the habit of using the CTRL method.
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PHYLLISA.WHITE

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I just want to add that this is VERY annoying! now I have more clicks to do the same thing I could do before.
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michael.philbrick

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I totally agree.  I use it to cover personal information when I'm making generic images for documentation and for prototyping.  I didn't have to grab or make a specific size "copy". I could just grab any size of the old area, copy it, then paste it, drag it over the information, then drag the right or bottom border arrow and drag it to fully cover.  Now it has that white or aliased outline when I do that. 
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Kelly Mullins, TechSmith Employee & Helper

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I know. I'm sorry. I completely understand what an inconvenience this is.

I wish I could tell you when this will be fixed. Unfortunately I don't have any information to share on this right now. So, in the meantime, all we have is the Select + CTRL + Drag method to use.

I'm sorry.
Kelly
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michael.philbrick

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Thanks for the fast response.  I'm looking forward to the fix.

The Select + CTRL + Drag is a useful hint, so thanks for that.

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Amy Blair

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I used the Select + CTRL + Drag method and it worked for a little while.  Now it doesn't.  I need to understand when this will be fixed because without this the product is virtually useless to me and I need to move to Photoshop or something more appropriate.  Please advise.
(Edited)
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SLL

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Agreed... I just installed the new version of SnagIt, but the "copy/paste/border" issue has rendered the product obsolete for the work I do.  If it's not going to be fixed, I need to move on to another product.
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emma.matthewson

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Agree with the above users.  This is something that has come about in the later versions of the software.  I use a copy and paste functionality all the time when creating mocks of documents and having that white border is a nightmare and will lead me to a using a different product if it cant be fixed.  When using snagit 10/11 it didn't happen.  Is there any progress on this issue?  Thanks :)
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Ashley

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Yeah -- I'm still hoping for some kind of resolution on this. Rick's suggestion regarding the CTRL key is helpful, but that process is much more cumbersome than what we were able to do before.

Not sure why we should pay for an upgrade when as many useful features are removed as added.
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Lgoodwin

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I would also love to see the copy/paste white border go away.  It is making all my captures look horrible and very annoying.  Can not use captures in presentations.
(Edited)