Why did you remove support for .mov files in Camtasia 9? - That was a bad idea

  • 9
  • Question
  • Updated 3 years ago

This conversation has been merged. Please reference the main conversation: Alpha Transparency in MOV

Look don't get me wrong, I am your biggest fan AND your biggest nemesis. I will also be aggressive / passive. :-)  I have always had a love / hate relationship with Camtasia. I still have nightmares from the constant crashes. I know there are others out here in Camtasia-land that share my sentiment. Seriously, I am very excited to use version 9 - but now all my .mov files are no longer recognized. I understand you removed support because Apple is no longer providing updates to Quicktime, but now all my un-finished projects that used .mov files do not work. I wanted to take advantage of the cool new features. I have to go back to boring, crashy version 8 and finish those projects up. Renaming .mov to .mp4 does not always work - as I use Adobe After Effects for animations and compositing with their Animation codec that supports Alpha Transparency with .mov files. Now I need to re-render all my AE stuff using AVI (supports Alpha) - BUT it creates files almost 8 times the original size of a .mov file. <sigh> - look I am a community moderator for Qlik and their Community video guy - I love posts like these in my Community as I share them with the developers to help improve the user experience. Please share this with your R&D team. Also if I am wrong, tell me please and provide any suggestions that will allow me to easily use .mov files in Camtasia 9. Now I'll stop complaining - thanks for the hard work and long awaited 64-bit version. Regards, Mike
Photo of Michael


  • 52 Posts
  • 16 Reply Likes

Posted 3 years ago

  • 9
Photo of Clint Hoagland

Clint Hoagland, Employee

  • 61 Posts
  • 25 Reply Likes
Official Response

As Bruce mentioned, Apple has officially discontinued QuickTime for Windows and - since it has known security vulnerabilities that will never be fixed - we have removed QuickTime from Camtasia 9. 

This has the unfortunate side effect of limiting our .MOV compatibility in comparison to Camtasia Studio 8. There are *some* .MOVs that will still work (specifically: h.264-encoded MOVs with AAC encoded audio) because the technology we use to decode and encode mp4s coincidentally also works with those MOVs... but MOVs with alpha-channel transparency are unfortunately not going to be in the set that will work right now.

We know about this limitation and supporting those MOVs without the use of QuickTime is something we would like to do in the future but we were not able to get it into this release. Thanks for your feedback - comments like this help us prioritize our future work.

Clint Hoagland
QA Practice Lead
TechSmith Corporation