Why did you remove support for .mov files in Camtasia 9? - That was a bad idea

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  • Updated 3 years ago
Merged

This conversation has been merged. Please reference the main conversation: Alpha Transparency in MOV

Look don't get me wrong, I am your biggest fan AND your biggest nemesis. I will also be aggressive / passive. :-)  I have always had a love / hate relationship with Camtasia. I still have nightmares from the constant crashes. I know there are others out here in Camtasia-land that share my sentiment. Seriously, I am very excited to use version 9 - but now all my .mov files are no longer recognized. I understand you removed support because Apple is no longer providing updates to Quicktime, but now all my un-finished projects that used .mov files do not work. I wanted to take advantage of the cool new features. I have to go back to boring, crashy version 8 and finish those projects up. Renaming .mov to .mp4 does not always work - as I use Adobe After Effects for animations and compositing with their Animation codec that supports Alpha Transparency with .mov files. Now I need to re-render all my AE stuff using AVI (supports Alpha) - BUT it creates files almost 8 times the original size of a .mov file. <sigh> - look I am a community moderator for Qlik and their Community video guy - I love posts like these in my Community as I share them with the developers to help improve the user experience. Please share this with your R&D team. Also if I am wrong, tell me please and provide any suggestions that will allow me to easily use .mov files in Camtasia 9. Now I'll stop complaining - thanks for the hard work and long awaited 64-bit version. Regards, Mike
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Michael

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Posted 3 years ago

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brucerothwell

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Isn't support for Quicktime on Windows now officially defunct? (not by Techsmith choice)
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Clint Hoagland, Employee

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Official Response
Hello,

As Bruce mentioned, Apple has officially discontinued QuickTime for Windows and - since it has known security vulnerabilities that will never be fixed - we have removed QuickTime from Camtasia 9. 

This has the unfortunate side effect of limiting our .MOV compatibility in comparison to Camtasia Studio 8. There are *some* .MOVs that will still work (specifically: h.264-encoded MOVs with AAC encoded audio) because the technology we use to decode and encode mp4s coincidentally also works with those MOVs... but MOVs with alpha-channel transparency are unfortunately not going to be in the set that will work right now.

We know about this limitation and supporting those MOVs without the use of QuickTime is something we would like to do in the future but we were not able to get it into this release. Thanks for your feedback - comments like this help us prioritize our future work.

Clint Hoagland
QA Practice Lead
TechSmith Corporation
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Bob Lewis

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You can convert MOV files to MP4 with a free program called Handbrake and use them in Camtasia 9.

I realize that takes time and is Not Ideal for your needs.

It is an option though.
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Lon Naylor

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Yes, but this removes the alpha transparency which is a real sore spot...
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adam

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yes, naylor say true.
quicktime with alpha cahnnel and png condec Used to a For example lower third ecported after effects
camtasia studio 8 not problem but
camtasia studio 9 big problem with .mov alpha channel videos, very very bad
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Cesar Pinto

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It's not about time really. When you change the extension to mp4 you lose the alpha channel and cannot use the file for an overlay. All our animations, transitions, lower thirds, and any other alpha-based effects are pretty much useless.

Yeah, after importing the .mp4 file to C9 you can try removing the background color but the results are less than decent.
(Edited)
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Lon Naylor

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This is VERY sad...

I have thousands of dollars worth of alpha channel MOV assets & overlays.
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Lon Naylor

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On the "sunny side" - you can now use animated GIFs with transparency on the timeline in CS 9 and they run like a video clip.

Alpha MOV's also still work in CS 8.
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Dave O'Rourke, Senior Software Engineer

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Lon, do you know what video codec those assets and overlays use?
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Lon Naylor

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I'll research a bit more because some sources use different ones but the main ones seem to be the Photo PNG + Alpha or Animation codecs.
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Joe Morgan

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Hello there Dave O'Rourke,

Yes, Uninstalling QuickTime is necessary. QuickTime connects to the internet and there will be no more security updates for the QuickTime Player.

However, permanently removing the .mov codecs is unnecessary.
You can safely install the codecs and use them without compromising the security of your computer.

 The warning issued was Uninstall QuickTime."Nobody" said the codecs created a security risk.

I myself have a lot of .mov files with transparency.They were created using the animation codec.If you own any .mov with transparency, they were probably created with the animation codec. Using them requires the codec be installed.
There are literally 10's of thousands of such mov's out there and Camtasia 9 cannot even import them.
If you have the mov codecs installed, Camtasia 8 can still import these videos. You can even produce mov videos with Camtasia 8.

If TechSmith can provide solid evidence that you cannot safely install just the codecs.I would like to see this information for myself.
I will gladly concede that I am wrong about this.

If not, I would like to see TechSmith return this functionality to Camtasia 9. People have a good reason to want this functionality back.

I can still use my mov assets in After Effects,Premiere Pro and other programs.So the removal of Camtasia 9 support really doesn't effect me much.However, it's still inconvenient.I'm sure some Camtasia users have mov's with transparency and no other program to utilize them with.They could download Camtasia 8 and use it. But that's still another unnecessary step if you ask me.

Thanks and Regards,Joe

This video from Christopher Barnatt sheds some light on utilizing just the codecs.  He explains the situation in greater detail than I.

(Edited)
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rg

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Thank you for posting this -- it is very useful!
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corefreedom

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OMG, are you seriously kidding me that version 9 no longer supports .mov files!? So disappointed along with everyone else here! I've spent a nice chunk of money collecting my .mov video clips, which are completely useless now. Not happy here!
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Robert R., Online Community Admin

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Hello corefreedom;

The blanket statement "no longer supports .mov files" is incorrect. You can import MOV files that have h.264 video encoding and AAC audio encoding (which are common MOV encodings). What you are unable to do in Camtasia 9 is to produce to MOV and you are unable to, at this time, important non-standard MOV files. Please review Clint's comment above.

-Robert
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rg

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I have *.MOV files from my Lumix camera which cannot be imported into Camtasia 8; I receive an error message that QuickTime must be installed.  I have the QT codecs on the PC (the files play in Media Player and other programs) but Camtasia insists that I have QT installed before it will open them.

Am I to understand that Camtasia 9 will not allow this, either?
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Michael

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So here is an update to this thread  - I tested most of my videos (.mov) from pond5.com - as long as they are h.264 encoded they will import and play.  Any .mov I created in Adobe After Effects with the Animation codec (support Alpha) - do not import. Videos that I have previously purchased from Shutterstock do not import at all and would need conversion with Handbrake or some other tool. I create some effects in AE and always export as .mov with the Animation Code, as stated these will not import now - so in order to use Alpha Transparency - I can export using AVI with no codec at the expense of hard disk space - look at the difference between the .AVI and the .mov:



Low and behold - there is a work-around and stating removal of support for .mov is technically incorrect. It seems that removing support for .mov files encoded with Alpha Channel Transparency codecs (Animation) has bee removed, in which I don't see how Apple's decision to stop supporting QuickTime software has anything to do with QuickTime Animation codec as "..the vulnerabilities would execute code in the security context the QuickTime player"

http://blog.trendmicro.com/urgent-call-action-uninstall-quicktime-windows-today/

https://en.wikipedia.org/wiki/QuickTime_Animation

Techsmith - I assume you hear us and will fix this.

Thanks All

Mike
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adam

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camtasia studio 9 is very bad and very big problems with .mov with alpha channel transparency or png cocec movies
camtasia studio 8 This problem did not, and ok
Why not take heed to the comments and objections of users and fans?
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adam

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please fix camtasia studio 9 problem with import .mov with png codec and alpha channel transparent videos
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Len Inkster

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I've been a long time Camtasia user and have thousands of Alpha Chanell .MOv files.  I am not looking forward to the prospect of converting these all to .AVI just to use in Camtasia 9.   Having been designed "from the ground up" one would have expected that this sort of issue would have been taken into account.   Sadly disappointing.  Ruins what would have otherwise been a stellar upgrade.
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Michael

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Hi Guys - thanks for all your support - I'd like to respond with some support for Techsmith and Camtasia as I have had great communication with them directly recently and information on this issue. In fact I am now on their Advisory panel with other customers and believe me, these guys are amazing to work with and they truly do work hard. I too was an "angry elf" (not calling anyone and elf, just quoting a line from the Will Ferrell move Elf) and voiced my opinion loudly - they heard me and also explained that they are aware of this issue and it was "one of those things" that that had to consider at the time of development. They have acknowledged that this is an issue, and are looking into bringing this support back. I do not know when or even if it will happen. In regards to converting over to .AVI - I had to do this for many of my treatments, lower thirds, animations etc. It's not fun, but what else can you do. Considering the alternative Adobe Premiere is great, but when you want to put a quick video together with a little professionalism Camtasia is definitely the way to go.  Let's hope they resolve this issue for us. Thanks all. Mike
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sabin.mathew

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We are animators and we are extremely unhappy with Camtasia's new move. I run a YouTube channel called 'Learn Engineering' . I always use .mov file with alpha transparency. Now, we have no other option than switch over to some other video editing software (Adobe premier pro or Sony Vegas). Camtasia should have given more importance to its users rather than the U.S government. 
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hitch69

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Is there any follow up on this for these 5 months ??? I understand the repetitive explanations about the (in my opinion) political call from the government to uninstall Quicktime (Well excecpt of them, no one else said anything, and there is vulnerabilities in pretty much every program on windows) : Cumputers have malwares protection and firewalls / Users are the one to decide if they want to uninstall Quicktime or not, it is not Techsmith's Job to force it's users to do so, especially when it prevents such a major feature (one of the main of video editing) to be implemented. Well they won't do so if they don't have the choice... In this case, why does this work with ALL the other softwares and no-one has discontinued this but Techsmith ??

Something else, before taking off such a feature and release a new version, it is crucial to find a solution for it BEFORE. It is not valid to simply just say "convert them in mp4 we have a handbrake tuts", well, here the real concern is alpha transparency... So rather than saving time thanks to the update, we have to stick to version 8.... With all the crashs and slow editing.... because of the projects are with transparent lower thirds and animations...

So because I am FORCED to use Camtasia version 8 + Quicktime, I am actually exposed to double vulnerabilities, instead of Camtasia 9 (more secure than 8 I suppose) + Quicktime... So the decision is actually not a move towards so called "security", it has actually the opposite effect when users are forced to stick to an older built.

Not cool at all.... The version 9 looked so exciting... Very unhappy.

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