Why do images have a white border?

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  • Updated 5 years ago
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  • (Edited)
Hi All

I am trying to paste a grey screenshot to mask some text I don't need, but the image always has a pesky white border around it. I can't find a way to get rid of it. Any else have any idea as to what is going on?

Any help much appreciated.

Cheers,
Link.


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Lincoln Ellis

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Posted 5 years ago

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Rick Stone

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Sounds to me that the image was captured and it included a white area you really didn't need.

For my money, when I need to cover something, I just insert a shape with no border and a solid fill. Then I use the eyedropper to color match the area I'm trying to cover.

Cheers... Rick :)
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Joe Morgan

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Hello @Lincoln Ellis, Same process. Add the rectangle callout and use the eye dropper  for a matching for color.

You beat me by a minuet again Rick. I was creating a screen shot.


See Image Below, Click to Enlarge

(Edited)
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Kelly Mullins, TechSmith Employee & Helper

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Hi Lincoln,

Are you by any chance using Snagit to create that image and then importing it into Camtasia Studio?

There was a bug a while ago in Snagit, that caused a white border like that to appear in images. But, that has long been fixed. Perhaps you are not on the latest version?

You can in the meantime do as Rick has suggested to get the look you need.
Or, upgrade Snagit to fix that bug.

Kelly
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Lincoln Ellis

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Thanks guys. The stamp works perfectly in this case, since it's a solid color.

I do have other instances where the color is gradated or I have an image.

Kelly, I am using snagit (the latest version), then saving as a png, then importing that as media and placing on my timeline. 

Is that the correct procedure? If so then perhaps your bug has regressed?

Cheers,
Link.
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
The bug should be fixed. I haven't seen this in several releases, at least.

What is your process for the actual image? Are you capturing that piece? Or cutting and saving from another image?

Maybe make a video of what you are doing so I can see where this might be happening.

Kelly
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Lincoln Ellis

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All I am doing is taking a screenshot in snagit. I have tried scapturing the original program as well as directly from the animation I'm working on in Camtasia. Then I save it without making any changes* as a png. Then in Camtasia I use the Import Media button to add it to my clip bin, then drag it onto my timeline. That's it.

*I have also tried cropping the image down in case the border was part of the capture, but it made no difference. The border is definitely being added to the image once it is added to the clip bin or timeline.

Cheers,
Link.
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Joe Morgan

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If you have unintentionally added a border in Visual Properties.
That border cannot be cropped out.
It's the only thing that can survive a crop that I can find. I'm out of ideas at this point.

Good Luck, and there's always Tech Support.

Regards, Joe
(Edited)
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Rick Stone

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Hey Link - Can you perhaps record a brief video showing us the exact steps and where things are happening? Maybe if we saw it first hand, it would trigger a thought from one of us that could help!
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Rick Stone

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I participated in a recent thread that was eerily similar. Wondering if it has any bearing here?

https://feedback.techsmith.com/techsmith/topics/making-a-selection-then-stretching-it-adds-fuzziness...

Cheers... Rick :)

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