Why doesn't the video recording toolbar come up when I select capture?

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  • Updated 1 month ago
I have Snagit13 and am unable to record videos. I select the screen capture window and have selected the bottom tab for video. What is supposed to happen is that when I hit the capture button the video toolbar is supposed to pop up.  Mine does not - it only has the regular screen capture cursor come up.  Sorry about the poor quality of this...I can't do a video to show you nor can I do an image capture because the capture window then disappears.  What am I doing wrong?
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pamela

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Posted 1 year ago

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camille

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I have the same problem and have wasted hours trying to fix this! It randomly works. I loved the previous version. It was so easy. Did you ever find an answer?