I have Snagit13 and am unable to record videos. I select the screen capture window and have selected the bottom tab for video. What is supposed to happen is that when I hit the capture button the video toolbar is supposed to pop up. Mine does not - it only has the regular screen capture cursor come up. Sorry about the poor quality of this...I can't do a video to show you nor can I do an image capture because the capture window then disappears. What am I doing wrong?