why my screen recording become black after recording finish, so the screen not recorded, just the face of speaker

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  • Updated 5 years ago
why my screen recording become black after recording finish, so the screen not recorded, just the face of speaker
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Wira Pradana

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Posted 5 years ago

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mikhail.fedorov

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I have the same when I try to capture the content of a virtual machine
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Dennis M. DePace

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I use a Mac and installed an update to Yosemite the day before yesterday and am now experiencing the same problem.  The recording of my screen is completely black though the cursor activity is visible.
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Jennifer Bedford, Official Rep

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Can you please tell me what product you are having this issue with?  I'd like to get you to the correct answer, but need to know if this is Snagit, Camtasia, etc?  I'm assuming Camtasia?  Also, is this Mac, PC or both?  Thank you!
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Dennis M. DePace

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I am using Camtasia 2 for the Mac.  The version I purchased through the Apple App store is 2.8.3.  I understand the the newer version of Camtasia 2 doesn't have this problem, but the Apple App store hasn't posted an update yet.
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Jennifer Bedford, Official Rep

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Thanks Dennis.  As an App Store user of Camtasia for Mac, you can contact TechSmith to get the latest build (that is still in review by Apple).  If you have an app store version, you can contact our Customer Solutions
team at 517.381.2300 (or toll free US and Canada 800.517.3001) with
proof of purchase and they can get you the updated version.
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Wira Pradana

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my problem maybe the same, i use camtasia 2, and using mac , the apps its work when first time i use after buying this app , but maybe after i update OS , this problem happen
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Stephen Wagner, Employee

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Camtasia for Mac 2.10.3 is now available in the AppStore.  It will fix this problem, plus it has a number of other new features.

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