Why are you forcing a Jing Upgrade and requiring .NET 4.0?

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So Jing is telling me it needs to update in 10 days and when I start the upgrade it tries to install .net 4.0 from what I can tell. On my corporate computer, they are not going to allow that...so are you telling me, that if I cannot upgrade to .NET 4.0 I cannot have Jing?
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Bernard Quick

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Posted 8 years ago

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Tiffany Wood

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Hello,
Jing has always required a version of .NET. Recently, we upgraded to a newer version of .NET, 4.0, which provides performance improvements and bug fixes. We do require .NET in order to use Jing.

Thanks,
Tiffany
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Bernard Quick

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I understand .net is required. That was not my question. I am questioning the apparent requirement for .net 4.0? Did anyone there even think about large corporate environments and the inherent restrictions placed on computer configurations? I just cannot go and install .net 4.0. Do u understand that by requiring .net 4.0 I can no longer use Jing?
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Tiffany Wood

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Hello,
I'm sorry I misunderstood your question. We understand the potential implications for corporate environments, but .NET 4.0 provides tremendous performance improvements. I am sorry you can no longer use Jing.

We don't like making trade-offs like these, but it’s part and parcel of software development. So we weigh the pros and cons and make decisions that we believe will bring the most net benefit to the greatest number of users.

Thank you,
Tiffany
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Mkatz

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I work primarily in an XP environment and the way the permissions are set up here means that I cannot install .net included in the installation package without logging in as a local admin or granting the user local admin rights.

This means I have to have the user stop what they are doing, close out all their programs, have them log out, log myself in, then run the software update after Jing finishes adding itself to my local desktop.

I don't have an issue installing the .net software package to get jing to work... as a work around I tried installing .net 4 stand alone installation package (run as), then tried updating Jing. Jing failed to see that I had .net 4 installed already and attempted to install it again.

Did I download the wrong version from MS? Or does jing just force the installation without actually checking to see if .net 4 is already installed?
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Steve Watson

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I've enjoyed using Jing for quite a while now. I have been prompted in the last few days, however, to update Jing. But I am told that I must install Microsoft .NET. I don't if .NET is already installed or if it too has been updated simultaneously with Jing. I don't really like to add memory hog Microsoft plug-ins as they constantly demand or unhesitatingly perform mandatory updating with increased memory usage and disk space.

I would therefore just like to keep the version of Jing that I am used to and it works just fine, thank you. Therefore, if you could tell me whether that is possible or whether Jing will stop working if I don't update/install .NET before the mentioned Jing expiry date. Can you tell me how to find out if .NET is installed and how much memory it is using? How much more space is required for the new version of .NET. Thanks for your reply.

S.Watson Daegu, South Korea

This reply was created from a merged topic originally titled
Jing update -- why mandatory to update underware Microsoft .NET as well?.
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Eliza Treichel

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I already have .net 4 installed but my Jing updater is trying to install it again and it freezes my computer then tells me I cannot update without the .net download. How do I fix this?
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Krishna Everson

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I have recorded screencasts, but because of the need to update, I cannot share them. I have attempted update, but get the message unable to be executed (for some unknown reason). Is there a solution to this?? I have used jing for at least 2 years, this is a new issue.
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Kristy Harris

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I also can not update to .NET 4.0. I'm able to record the screencast but when I try to save it locally, I get the following message:

A new version of Jing is ready to install. You must update Jing before any share buttons will work.

Options are Install Now and Disable Sharing.

I've selected Disable Sharing but my screencast is not where I expect it to be. I don't want to share it. I just want to save it.

This makes me very said that I can no longer use Jing.
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Paul Berry

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The problem is not that there's an update available. It's that you're forcing users to upgrade by removing core functionality (ie the ability to save) if they keep going on the current version. That's problematic for those who can't easily run an installer because their machine has locked-down admin access.

Unless continuing to run the current version is really that risky, this seems rather a bizarre move. I have never seen software releases that actively punish a user for NOT upgrading.
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Steve Watson

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@PaulBerry I agree. Oddly technocratic, no?

Since I don't capture video, screen capture is enough.
I have given up Jing and switched to Light Shot.
Am pleased with it.
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MooMooSearch.com

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I just updated Jing Pro to the latest version and sadly i can't no longer get a share url when saving files to my ftp server. This feature is the reason I use Jing in my daily work load. I do not understand why Techsmith removed such valuable feature?
Snagit does not have this function either. Why?
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Bernard Quick

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Because someone at Techsmith decided to alienate its current customer base. I no longer use Techsmith products because of this unfortunate decision on their part.

I now use ScreenshotCaptor. Took some time getting used to this new tool, but now I'm used to it.
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Edwin Ridout

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I'm gradually losing ability to run Jing on my older PCs as the requirement to also update .Net leads to running out of hard drive space.

This reply was created from a merged topic originally titled
Goodbye to Jing?.
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Mark Twain

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I have used Jing sporatically for a couple of years on Windows XP to take screenshots. I like it and have recommended Jing to others. I don't use it a lot, but it is there when I need it.

I'm here because I have not upgraded Jing, and I just discovered that I cannot save any new screenshots or even pop out a new copy of something visible in my history. The notice that appears about not being able to share without upgrading didn't immediately reveal to me that I also lose the ability to make any image file. This appears to be the case based on comments above.

I can't upgrade to .NET 4.0 on the machine where I use Jing, so I guess I'm done with using Jing. The older version of .NET seemed to work fine on my computer, so I am disappointed that the upgrade came with a kill switch for my existing copy.

I tend to not be too critical when using free (as in no money) software. I didn't pay for Jing, so I am likely to put up with almost any annoyance - but this decision is a show stopper for me and apparently for others who have made comments in this thread. I have learned a lesson to be more judicious in my choices and to support free (as in freedom) software as its intent is to not control the users.

Jing has numerous alternatives. I honestly don't know why I started using Jing in the first place. It just seemed nice. I retained Jing as my "go to" for a while and would have continued indefinitely. Sure, I wasn't paying, but there had to be some value to keeping the brand in my brain.

"Snipping Tool" on Windows Vista and up is adequate for my needs. For XP, I'm looking into Greenshot which seems like an open-source Jing alternative that is somewhat portable (relies on .NET 2.0 - which I already have).

I don't mean to be a downer. Hopefully I conveyed enough of a friendly yet honest tone. I know I'm late to the complaint party, and we cannot change the course of things, but I just wanted to share some feedback from a user who is disappointed with this change but otherwise happy with the product previously.

I know there are real people behind the scenes. I appreciate your efforts to provide useful tools, manage relations with users, and run a successful company. No hard feelings, but I guess this is goodbye.

Thanks, good luck, and farewell.
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Steve Watson

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