Why do I see a white box when I try to watch a video? There's no video or anything to click.

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  • Updated 9 years ago
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I used to be able to watch videos hosted on, or embedded from Screencast.com. But now, sometimes there is just a white square or rectangle. My friends say the video works for them.
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TechSmithFAQ, Employee

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  • confused.

Posted 9 years ago

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Mike Curtis, Employee

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This problem is typically solved in two ways.

If you're using Internet Explorer 9 (a newer version) try viewing the page in "Compatibility Mode". Here is a page from Microsoft describing how to do this: http://windows.microsoft.com/en-US/wi...

Another common cause of this problem is that Flash is out of date on your computer. You can obtain the latest here: http://www.adobe.com/support/flashpla...

If neither of these things work, our Tech Support team is standing by!
http://techsmith.custhelp.com/app/uti...
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Dennis Cornwell

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This is also usually the result of taking a relatively long or high resolution SWF video recording. The white box appears because the file became to large for Jing to load in its preview window. Unfortunately, this usually means that the video may also either take a long time to load or not play at all in most browsers.

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