Why does my cursor not display in my video capture?

  • 4
  • Question
  • Updated 2 years ago
  • Answered
When capturing a video, my cursor does not show up. Is there a setting to change that?
Photo of jeffcnc

jeffcnc

  • 2 Posts
  • 0 Reply Likes
  • indifferent

Posted 9 years ago

  • 4
Photo of Matt Dyer

Matt Dyer

  • 13 Posts
  • 1 Reply Like
Official Response
There sure is! To include your cursor in a video recording, make sure the Cursor option is enabled before you record. It can be found in the Options area just to the left of the Capture button.
Photo of jeffcnc

jeffcnc

  • 2 Posts
  • 0 Reply Likes
Thanks Matt. I figured it was something easy.
Photo of tbattle

tbattle

  • 1 Post
  • 0 Reply Likes
When I enable the cursor option, the cursor no longer works. I can't click on anything, and the keyboard keys don't work either - I had to shut off my computer to stop recording. Any suggestions?
Photo of Sam Bensted

Sam Bensted

  • 3 Posts
  • 0 Reply Likes
My clip starts out showing my cursor movement, then the cursor movement falls behind the audio and appears to stop, though it may just be that the lag is so great that the clip ends on an elongated pause.

Can you help?

Sam
Photo of Mike Curtis

Mike Curtis, Employee

  • 2204 Posts
  • 216 Reply Likes
Sam, it sounds to me like there could be one or more technical issues occurring. I think your best bet in this case is to create an account and open a ticket with our support team. I wish I had an initial thought for your here, but they are likely the best equipped to help you resolve this.

http://support.techsmith.com.

Mike Curtis
User Assistance
Photo of Sam Bensted

Sam Bensted

  • 3 Posts
  • 0 Reply Likes
Hi Mike,

Sorry, I thought I had created an account. How do I open a ticket?

Sam
Photo of Mike Curtis

Mike Curtis, Employee

  • 2204 Posts
  • 216 Reply Likes
No worries, I know it's confusing with a few places to seek help. I made you a little video showing what I'd recommend. http://screencast.com/t/umh5ks7by
Photo of Sam Bensted

Sam Bensted

  • 3 Posts
  • 0 Reply Likes
Thank you!
Photo of CEO at Workdocx

CEO at Workdocx

  • 4 Posts
  • 0 Reply Likes
I did a restart and it was fine!
Photo of Andy Erickson

Andy Erickson

  • 1 Post
  • 0 Reply Likes
Where is this setting on the Mac version? I'm looking for it but don't see it. My cursor is not showing up in my recordings.
Photo of Ren S

Ren S

  • 1 Post
  • 0 Reply Likes
Hey, I recorded several videos using the latest camtasia version 8.4.3 and a couple (out of 10 others recorded same day) of videos wont display the mouse cursor, I couldnt find the cursor option you described above plus it did record the cursor on my other videos so there's no reason for it not to work..

Will I have to re-record my videos? and how do I make sure I do record the cursor this time?

Thanks, Ren.
Photo of Thomas, Ken

Thomas, Ken

  • 27 Posts
  • 3 Reply Likes
This reply was created from a merged topic originally titled can jing include mouse pointer in screenshot?.

I dont see any option for this. 
Many times when taking a screenshot you would want the mouse pointer to be included. 

does jing have some hidden option to be able to do this?
Photo of Brian Simison

Brian Simison

  • 3 Posts
  • 0 Reply Likes
Same problem here. I am testing a trial version of 8.6.0 on Win7. There are no options on any menus of the recorder to show cursor. Has this been disabled on the trial version? odd that it is so difficult to find.
Photo of roy

roy

  • 6 Posts
  • 2 Reply Likes
Hi everybody,
I'm facing the same problem -
Can't see the cursor in the recorded video.
The only solution I found for that is adding a Cursor FX.
I get complains from my team members about the look of the Cursor effects.
How can i get the regular look of the cursor?
Thank you,
Roy

Camtasia for MAC
Version 2.10.6
Photo of meghan

meghan

  • 1 Post
  • 0 Reply Likes
I'm having the same issue. Shoulda bought Screenflow.
Photo of Andres Orozco

Andres Orozco

  • 6 Posts
  • 0 Reply Likes
EDIT: I was having the same issue but the problem was when upgrading to OS Sierra (mac), after updating Camtasia the problem fixed. 
(Edited)
Photo of Pavel Evteev

Pavel Evteev

  • 1 Post
  • 0 Reply Likes
Hello! Having the same problem with Camtasia 2 mac (2.10.4 (91842). OS High Sierra 10.13.3. How i can see my cursor??