why I did not recieve the results of my survey on my e-mail?

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I am new to screencast.com. I have uploaded a survey and asked the students to take it. It has been a day and a half since it is uploaded but I did not recieve the results through e-mail. What should I do?
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natarboush

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Posted 7 years ago

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Logan S.

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Hey there,

The results are sent out at 9:00pm eastern time, so you would need to wait until after that time to receive any quizzes taken that day.

If you still havn't received anything after 9:00 pm tonight, and you know for a fact some students have taken your quiz, let me know!
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natarboush

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Thanks for your reply...
I did upload the survey before yesterday, and by now it is almost 48 hours, and for sure some students took it and informed me by that. I read in the help file that it should be sent daily! So, I am wondering if I should send the link to the big group of my students since I did it first as a pilot on a smaller group...

Thanks in advance
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Logan S.

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Hey there,

Any chance you could send me over a link to the video? Also, could you send me the camproj file for testing on my end?

You can upload the file through this service: http://tinyurl.com/support-upload

Please select "Logan S" as the recipient so that the file will be sent directly to me.

Last, be sure to message me back here to let me know that the file has been uploaded.

Please let me know if you have any questions.
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natarboush

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Sir, the file is already uploaded, and a small group has already took the survey. So, there is no need to upload it again, you can look at it through this link

http://www.screencast.com/t/w2FNrXWPPIaU
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Logan S.

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Hello there,

Thank you for the link to the video. Everything appears fine there. I would like to look at your actual camproj file, to see if there is something wrong that would prevent you from receiving your emails. If you could upload the project file to me through the service listed above, that would be very helpful in diagnosing your issue. Thanks!
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natarboush

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Thanks a lot sir for your cooperation. The file is uploaded, let me know if you found something wrong
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natarboush

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any thoughts?!
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Logan S.

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Hey there,

What is the email address that the email is supposed to go to?
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natarboush

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Logan S.

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Thanks for that info. I'm moving it up the ladder, to see what the issue is here, and to get it fixed for you. Thank you for your patience!
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natarboush

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Sir, the spring semester will start next week, and I want the results of the survey before, I still cannot post the survey to the students untill the results of the pilot one come back... I am really in a hurry...

Is there anything new?

Thanks in advance
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Logan S.

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Hey Natar,

Like I said, I've passed the issue a long. I will post here as soon as I have any info at all. We weren't able to replicate this, so additional testing was necessary. Thanks for your patience!
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natarboush

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Sir;
I am really clueless of how to use your service. The plan was to include a survey for the students and then post my lectures for them which will include questions as quiz per lecture. Now, if I do not know if I will recieve the results of any quiz, what should I do?
If I know what went wrong, I can correct it! but till now, I am clueless
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Mike Spink, TechSmith Support

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Hi Natar,

I do apologize for the troubles you are having. We did look into the issue with our development team but I dropped the ball on this and forgot to get back to you. I wanted to follow up and see if you were still having problems with the quizzing service or if things were working okay for you.

Thanks!

Mike
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natarboush

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Things are going fine now. Thanks for checking up... :)

I just wanna ask one more thing: Is there any limit on the number of people who submit the survey?
There was like 125 students who viewed it, however, the reports I did recieve was a total of 53... So I was wondering if there is a limit or probably not all of them have submitted it.
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Mike Spink, TechSmith Support

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We do not have a limit. So it's possible not all of them have submitted the results....or they submitted the results after 8pm est which would mean it would take another day for those results to get emailed to you.

Hope that helps!

Mike

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