why won't wav files play in Camtasia Studio 7.0?

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  • Updated 3 years ago
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I'm trying to sync audio with a video I recorded. I can import an mp3 file just fine, but the audio quality sounds horrible.

When I import a wav file, it appears to add the file, but if I try to preview the file or drop it on to the timeline, there seems to be no audio. I can play the audio in Windows Media Player, so it is not an empty file.
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Patricia

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Posted 9 years ago

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Mike Curtis, Employee

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I'm wondering what software you are using to create the WAV? I wonder if under the hood, something is odd with the file. I'm not sure why it would play in WMP, but not in Camtasia Studio. I export WAVs from Audacity and they've worked swell.

I suggest opening a ticket with Tech Support. They can take a look at that file and likely give you some options: http://techsmith.custhelp.com/app/uti...
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Patricia

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We reexported the mp3 files that we had, so we were able to get better quality audio. I'm still not sure why the wave files didn't work this time, but our problem has been solved.
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jgramp

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I'm getting this problem too. I exported these wav files from Camtasia Studio for Mac (the latest version).
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David M. Converse

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Hmm, I just tested it here and was able to export as a wav from Camtasia for Mac and import to Camtasia Studio just fine. The file plays in iTunes, Windows Media Player, and plays fine on the timeline in Camtasia Studio.

jgramp, can you submit a support ticket so we can take a closer look at your problem?

http://techsmith.custhelp.com/app/uti...
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Dan

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i'm also getting this problem - file plays just fine in WMP, but is just flat line in Camtasia
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Patricia

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Our problem had to do with the audio sample rate. We changed the rate and it worked in Camtasia.
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Dave O'Rourke, Senior Software Engineer

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If you're exporting to WAV from another application, the best format to use is PCM, 44.1 kHz, 16-bit, Stereo. This is the most compatible audio format with the CS timeline.
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Brent Cadle

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This is the winner! Thank you. I use Audition CC2015, had the same problem. Changed to above setting and BANG!
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Patricia

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Thanks dro! That will clear up a lot of issues on our end.
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jgramp

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Thank you. I resolved this issue by re-saving the wav file in Audacity with the default settings. I had bumped up the sample rate of the Camtasia for Mac audio file export to get the best possible source file for future use in non-mac versions of Camtasia, which obviously must have been incompatible.
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troy

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My experience has found Camtasia Studio 7 won't read/play any 32-bit WAV file. If you make it 16-bit, it will play both 44.1 and 48k files just fine.
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Deek Starr

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Hello...

Solved: Solution: Can't import mp3 files.

The Solutions is to rename your .mp3 to .wav

Supported:
MP3 V1, Mono/Stereo, 16 bittsample, at 16 to 320 bitrate, Sameple Rate of: 8000/11025,22050,44100,48000

I figgured this out as it played all types of waves properly and mp3's then i installed an mp3HD codec and all hell-okitties went flying.

Hope that helps!!! So silly!
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Jenna Price

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I am having the same issue, works in VLC, flat line/ wont play in Camtasia. I just recorded them in our studio. I guess I will have to ask the sound guy tomorrow.
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Dave O'Rourke, Senior Software Engineer

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Jenna,

Thanks for the screenshot, but those properties are missing the key information, which is the format of the audio in the WAV file. For future reference, MediaInfo (a free tool) is much better at displaying properties of video and audio files. It has a right-click shell extension, which means it will show up when you right-click on a media file.

The problem is most likely the sample size (24-bit or 32-bit). When you record the WAV file, make sure to use PCM (uncompressed) 44.1 kHz, 16-bit, Stereo (or Mono is also OK). This will give you a high quality file that is compatible with the Camtasia Studio timeline.

Hope this helps.