Will be uninstalling Snagit 18 and requesting a refund (or credit card chargeback)

  • 1
  • Problem
  • Updated 1 year ago
Installed Snagit 18 on Windows 7 machine. It failed to bring over my SnagIt 13 Library files. It never told me to do so in the installation. It never told me how to do so after installation.

Be that as it may, I took a capture and saved a simple .png file. Tried to post the image in Facebook, and the image does not appear in the folder in which it is saved in the Facebook interface.  In Snagit Editor it says it is there -- but -- the editor fails to see any of the hundreds of other .png and .jpg files in that folder.

So, it can't see my older photos, did not port over my Library, and I cannot share a new Snagit on the largest social network in the world. I am fearful of now losing access to needed image files.

I've been a SnagIt user since 2005. Snagit 2018? No thanks -- take it back.
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ron casalotti

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  • frustrated

Posted 1 year ago

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Rick Grunwald

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Go into the library folder and double click all the SNAG files so they load into the library. If you have snag files elsewhere, then a windows search will call them up for you.
Yes a pain in the butt but it happens and is easily fixed. FWIW I have had this issue a lot. I keep the datastore  off the C: drive and have to move it after every upgrade.
2018 has some nice new features and it seems they are starting to listen to users again. Don't throw the baby out with the bathwater
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Paul

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To insert an image into Facebook simply do Copy All and then Ctrl+V to paste it.
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Glenn Hoeppner, Employee

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Ron,

For any issues that you encounter, you can open a ticket with our Tech Support at https://support.techsmith.com.

If you find that you are truly unsatisfied, we've always had a 30 day return policy. You can follow that process here: https://support.techsmith.com/hc/en-us/articles/203732668-TechSmith-Return-Policy

-Glenn